As Director of the Data Service Center, provide global, strategic leadership and daily operational guidance to an organization that includes operations in U.S., India, and Philippines. This includes 40 leaders and associates combined stateside and 100+ leaders and associates abroad. Overall accountability of the successful data conversion of client data to the ADP solution for over 22K clients a year• Executes on a workforce management strategy to optimize all levels of associate skills and talents in a position where 38% of staff are new hires. - Provide direction and support of a training plan that render productive new hires within 4-week training plan vs 12 weeks. - Engaged a specialized data extraction team to overcome associate skill level that allows for easier throughput of business. Met expected success metrics that contributed to over $28M in revenue within 1st quarter. • Leading in a matrix organization has provided the need to be nimble, knowledgeable, and aligned to the partners supported. Created a strategic alignment with field leaders to better execute on expectations to support internal and external clients with service excellence. - An alignment of connectedness has provided a better client experience by taking accountability with intact project team members. Net Promoter Score increased by 9 points year over year. - Delivered on the strategic roll out and change in process of an Early Data Gathering Event that provides quicker starts, improved quality to our clients, and improved associate experience by invoking a process that lessens internal rework. This strategy rendered: -Turned new sales into revenue by increased weeks to start by 2.5 weeks on average -Improved Net Promoter Score by 28 points with EDGE process vs non-EDGE accounts

Through this deliberate lattice move, engaged in direct accountability to the effective day-to-day management of the Implementation Organization. Ensured that designated products were implemented in a manner consistent with the framework of expected solution delivery that contributed to a successful overall client and associate experience. Ensured goals were met and resources were shared dynamically to meet internal and external business demands.• Worked directly with large, geographically dispersed Sales Teams, department/team leaders and clients on escalated situations that required management level involvement, including issue resolution. Continually cultivated, developed, and maintained positive business relationships with the Sales organization at all levels. - Received national recognition for delivery of service excellence/ support to Sales alignment based on nomination from aligned Sales Vice President and leadership team• As Net Promoter Champion, held peers and associates accountable to standards of Service Excellence to improve NPS results YOY for our Center.• Led, inspired, and ensured appropriate associate ownership and accountability in a geographically-dispersed virtual matrix-managed organization. Established and attained clearly defined team and individual goals and objectives.- Awarded my 5th President’s Club Award for stellar performance against my peers. Goals achieved are as follows: - 126% of start plan, best result against my peers. Weeks to start provided a stellar 3.3 improvement.

Led, developed, and aligned a team of Sr. Managers and expert Project Managers who were accountable for executing the expected Project Management methodology for all assigned projects spanning multiple products and business units. Collaborated and consulted with client and project teams that managed the project scope and overall client experience during all phases of the implementation. Area of responsibility spanned the entire northeast new customer base with responsibility to implement starts over $30 million in revenue.

Same as Vice President role but with lesser scope of responsibility.

Responsible to lead a team of associates that supported the field with subject matter expertise in the area of tax and banking in connection with the products we sold. Made significant financial risk decisions on a day-to-day basis.

As an individual contributor/Client Service Account Manager, I had full accountability for a base of clients in which I serviced for their day-to-day human capital management needs. I was recognized year over year for the stellar service I provided my clients. As an individual contributor/Implementation Support Specialist, my role was to support a team of Implementation Specialists for the successful start of new clients converting their human capital needs to ADP.