Pam Black Email & Phone Number

Responsible for training and motivating team members.• Presenter during Orientation Day• Created Training Manuals• Responsible for weekly schedules. • Responsible for ensuring patient and visitor satisfaction.• Assist in hiring and training.• Responsible for accurate and timely payroll and record keeping. • Proactively look for ways to retain staff.• Confidently handle conflicts. • Excellent multi-tasker• Focused on providing excellent customer service.• Responsible staff knowing the policies and procedures.

Pascagoula, Mississippi, United States

Responsible for maintaining open lines of communication between staff members and patients. Greeted patients in a friendly and professional way. Addressed and escalated patients complaints to appropriate leadership.

Biloxi, Mississippi Area

Effectively manages the operations of the call center and a team 50+ call center agents. Handles escalation calls to promptly ensure problem resolution and customer satisfaction. Coaches, supports and encourages agents through positive feedback and reinforces quality assurance initiatives to ensure consistency, motivate staff to be above average and meet performance goals. Collaborates with revenue departments and performs electronic audits to ensure system accuracy and offer the best rate to guests, while educating them on earned product utilization. Assists in the development and implementation of new policies and procedures, to streamline operations and find new ways to work smarter.

Provided support and continuous feedback to call center staff to evaluate their performance, to ensure adherence to policies and procedures and to foster customer satisfaction. Reviewed calls and reservation bookings to provide immediate, constructive feedback. Provided floor coverage in the call center.

Biloxi, Mississippi Area

Supported Player Development staff (slots and table casino host) in completing all reservations and various complimentary considerations. Assisted MGM Resorts Regional Operations customers in booking Hotel (Casino, Transient, Golf Packages, and Conventions) room reservations, handling billing issues and escalation calls to ensure customer service, prompt problem resolution and monitoring of any recurring issues. Relief supervisor as needed.

Biloxi, Mississippi

Supported guests in making and confirming accommodations and transportation reservations, handling complimentary and tier level reservations, and advising on player accounts. Relief Customer Care Host and Supervisor for Call Center as needed.

Pascagoula, Mississippi, United States

Professionally handled client transactional needs such as processing deposits, withdrawals, check cashing request, credit card advances, money orders, and other forms of negotiable items, while adhering to banking compliance and credit union policies and procedures. Successfully worked to build client relationships through quality, personalized client interactions to ensure excellent customer service. Educated the members on digital solutions such as mobile, online and ATM offers centered around convenience.

Bachelor'S Degree, Health Services/Allied Health/Health Sciences, General

Associate Of Science - As, Business Administration, Management And Operations