• Manager, liaison and primary point of contact for inquiries concerning HR policies and initiatives to ensure effective collaboration which aligns with corporate strategy, values, vision, and mission.• Manage, analyze, and administer global employee benefits programs to include medical, dental, vision, disability and LOA.• Cross-functional HR Business partner responsible for aligning business objectives with employees and management in a designated business unit. • Center of Excellence Leader of global employee engagement responsible for creating a positive/collaborative company culture to retain talent and improve employee relationships within the corporate setting. • Provide regulatory guidance, consultation and subject matter expertise as needed.

• Direct manager of 10 Project Managers, coordinating COBRA program implementation and solutions.• Certified the provision of project deliverables were executed according to the projects key clients; ensuring the scope, quality, budgetary and scheduling targets were met within 30 days.• Hired, scheduled employees; training and evaluating their competencies; coaching and counseling their performances; and making salary, merit or pay increase recommendations for final approval.• Delegated project assignments to utilize staff strengths, exceeding the project goals.• Served as SME for projects; providing technical recommendations based on experience and specialized training respective to a particular operational function.• Created procedures, policies and methodologies for effective sales support, project management, and cost containment. Assessed each team’s operational performance and took action to redirect activities as appropriate.

• FSA, HRA, HSA and COBRA business partner with Account Executive team servicing 2000+ clients with $9 million annual revenue.• Provided consumer driven benefits (Flexible Spending Accounts, Health Reimbursement Accounts, Health Savings Accounts, COBRA as well as Workforce Management Solutions) to specific US clients that offered IRS Section 125 Cafeteria Plans to employees.• Executed daily enrollments, terminations, and changes based on Flex benefit plans designed for employer groups and broker agencies within established timelines.• Built and fostered relationships with Plan Administrators and Brokers to ensure retention and growth.• Oversaw the confidentiality information of our clients according to all HIPAA regulations.• Educated clients on systems and policies related to the company’s products and services.• Collaborated with internal partners to develop and execute business plans and strategies.

• Full people management responsibilities, including hiring, employee retention, promotions, performance, and compensation management• Identified and delivered action plans inclusive of control reports, customer escalations, complaints and quality assurance results• Managed performance of Disability operations team • Accountable for ensuring team performance with delivery on customer commitments, meeting of performance guarantee metric standards, and oversight of quality claims management decisions. Ensured delivery of proactive next steps based on deliverable action plans and sound business decisions Facilitated coaching and performance management to address identified discrepancies.• Initiated collaboration with customers to create greater efficiencies, resolve concerns and expectations regarding process, service and performance guarantees• Managed individual unit operating costs• Participated in customer presentations and new account implementations• Proven track record for consistent achievement of claims operations performance guarantee results • Controlled and ensured compliance of customer, operational, and enterprise standards, performance guarantee metrics, policies and procedures to minimize opportunities involving financial penalties

Managed non-clinical operations of Disability and Worker's Compensation Review Services organization. Focus and adherence to compliance and nationwide regulatory standards and Utilization Review Accreditation Commission (URAC) standards• Conducted monthly data report analysis, quality assurance review which evaluated performance, productivity, monitored billing, evaluated revenue trends, efficiencies and set benchmarking best practices to increase revenue and ensure established 98% quality goal.• Delivered staff development and training • Led day-to-day customer interaction to resolve service delivery/problems/issues• Utilized problem solving skills and technical/functional expertise to initiate and develop processes which provided data reporting deliverable for customer assessment and review.