Within the Consumer Banking Technology Organization (over 14,000 resources) system matter expert responsibilities focus on resource planning/management support. This includes system issues and enhancements related to data integrity, compliance of actual and forecast planning and reporting (PDWare & Clarity). Liaison between business technology groups, finance, and the system production support. Responsible for handling on-going finance changes through system options, training material as needed, procedures, requirements/business design for processes and reporting, and handles system permissions.

• Administrative support for 2 Quality and Change Delivery and Business Readiness • Managed calendars • Coordinated domestic travel• Planned and scheduled offsite events/meetings • Prescreened candidates for hire• On-boarded new associates by assuring functionality requirements were met (laptop, blackberry, phone)• Data entry for team dashboard reports and proxy approver for timesheets using programs such as CONCUR, eRequest, SharePoint Access, TechDirect, and myHR • Processed invoices and travel expenses • Created presentations for various audiences • Maintained team SharePoint file repository website • Maintained communications distribution group lists• Processed employee and visitor facility access requests

• Administrative support to 3 executives• Managed calendars • Coordinated domestic and international travel • Coordinated/planned special events and meetings offsite and in-house• On-boarded new associates and contractors• Created presentations for various audiences from staff meeting to senior executives.• Performed diverse, advanced and confidential administrative support functions including • Composing, signing and releasing routine but somewhat complex correspondence• Project Management-Reconciled technology expenses and Quarterly TechDirect Review and equipment, email accounts, voicemail and Blackberry’s • Managed Clarity, Discovery, and eWorkplace programming• Processed and reconciled invoices and travel expenses for payment