Engages in content teach-backs and co-facilitation of content with senior leaders; coordinating with store and market leadership by providing insight on talent potential and feedback on succession plans; providing weekly leadership feedback to market level leadership and store managers onAssistant Manager Trainees and Coaches attending training. Conducts facilitation audits on all Academy roles; conducting monthly One Best Way consistency tours in Academy stores with store leadership to provide risk assessment to market level leaders; ensuring One Best Way adherence in the area of the store aligned to class content.Conducts training classes in accordance with the block schedule by executing activities as designed; completing additional activities as indicated across multiple Academy locations, including virtually; Staying informed on changes in store processes by working with associates and leaders within their home store.Delivers training to store-level associates through Regional-level leadership by leveraging different modalities (for example, Academy Connect, VR, future technology); implementing and supporting training for specialty and change initiatives.Conducts visits within stores in assigned area to ensure classroom learnings are translating to expected performance of store processes. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability forand measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy.

• Drives sales in assigned area• Drives the financial performance of assigned area• Ensures compliance with Company policies and procedures• Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.• Participates in community outreach programs, and encourages and supports hourly Associates in serving as good members of the community.• Provides supervision and development opportunities for hourly Associates in assigned area• Upholds the Company's Open Door Policy

• Checks patient in, verifies and updates necessary information in EMR. Assists patients with completing all necessary forms.• Maintains appointment schedule, files charts, coordinates lab work, and responds to routine request for information.• Responsible for accurately processing tickets as patients exit the clinic. Review tickets for accuracy and completeness, determines appropriate fees for services rendered, calculate totals, collect appropriate amount from patients, properly record information.

• Maximizes sales, profits, and customer service by leading the store team and operating the store in adherence with all Company policy and guidelines.• Plans, organizes, and directs store activities with the assistance of other store management.• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.• Ensures efficient product flow within the store.• Recruits and hires talent for the store team.• Coaches, trains, and develops the Management staff.• Facilitates effective communication to all store Associates through Daily Briefings, weekly and monthly meetings.• Creates the store schedule to provide adequate coverage for all aspects of the store.• Enhances store’s reputation by establishing and maintaining good community relations and partnerships.