Pam Doiron Email & Phone Number

Lexington, Tx, Us

United States

Currently empowered to intraprenuerially lead and develop the CCOM group of C1 Managed Services Enablement. CCOM creates and automates internal programs to assure customer and C1 Team successes.C1 Managed Services proactively monitors, manages, and optimizes the critical technologies that keep businesses running - from cloud, communications, collaboration, security, data center, and networking. Managed Services are delivered at scale by over 700 professionals from C1's US-based Customer Success Centers, which are SOC2, HIPAA, ITIL, TISAX, PCI DSS compliant, and GDPR ready. C1 is recognized as a top-level certified partner by Avaya, Genesys, Cisco, Dell Technologies, IBM, Microsoft, and others to resolve incidents faster, thus minimizing impact to infrastructure availability.

Texas, United States

C1 Critical Accounts Program rebranded and expanded to C1 High Touch Program (C1 HTP). C1 HTP provides Technical Program Governance, Assessments, and Staff Augmentation for highly complex, highly valuable, highly visible, and/or highly strategic engagements embracing C1's values: Be Human. Be Bold. Be One.

Austin, Texas, United States

The ConvergeOne Critical Accounts Program (CAP) is the highest level of escalation within the company. CAP principals do "whatever it takes" to drive resolution on critical incidents when typical escalations fail to fulfill customer expectations. This team manages the most serious customer-impacting incidents, to drive effective resolution and ensure renewal and relationship. CAP assures visibility across relevant teams, including cross-functional and Executive Level Support.CAP provides Technical Program Governance, Assessments, and Staff Augmentation for complex and/or strategic engagements.

Founded in 1993, ConvergeOne's focus is customer success - achieving outcomes with communication, collaboration and connections across all environments. ConvergeOne is a leading global IT services provider of collaboration and technology solutions assisting clients transform their digital infrastructure via full life-cycle management approach. ConvergeOne has partnerships with over 300 global industry leaders, including Avaya, Cisco, IBM, Genesys, and Microsoft. ConvergeOne offers customer experience/CX, collaboration/UC, cloud, enterprise computing, data center, virtualization, enterprise networking, and security. Through its award-winning Professional Services, ConvergeOne can facilitate system design and implementation to application development and infrastructure, as well as Technical Program Governance, Assessments, and Staff Augmentation.

Austin, Texas

The Level 3 IP network is the foundation for enabling next-generation technology with a single mission – to provide the very best customer experience imaginable while being the trusted connection to the networked world.Level 3 Communications (now LUMEN) is comprised of over 14,000 team members serving enterprise, government, and carrier customers in more than 60 countries around the globe.The Level 3 platform is anchored by extensive fiber networks on three continents connected by undersea facilities. Level 3’s comprehensive unified collaboration, customer interaction/contact center, data, and security services provide solutions to help companies grow and protect their business. Manages complex opportunities for high-profile global accounts. Broadens and deepens existing customer relationships to gain strategic positioning. Demonstrates balanced strategic and tactical thought leadership.

South Central Texas And Oklahoma

Growth and profitability should be built upon employee empowerment and a commitment to the customer.Arrow S3 (Shared Solutions and Services, Inc.), a wholly owned subsidiary of Arrow Electronics, Inc., is a uniquely-capable, total solutions provider specializing in unified communications, voice and data technologies, contact center, and network security all while providing clients with legendary service and support.Products and Services: Avaya, Cisco, Microsoft, Mitel, NEC, Nortel, Unify (Siemens); Unified Communication and Collaboration, Contact Center, WFO, Self Service, Proactive Contact, Networking, Power Management, Security, Staff Augmentation, Technology Management, Cloud-based Solutions, Implementation, Integration, Consulting, Maintenance, and Technical Services

Servion is the world's largest purely professional services organization focused solely on Customer Interaction Management (contact center). Servion handles over 7 billion multimedia interactions per year!Led the western region Avaya Customer Experience Management practice for professional services, application development, and complex integration.Expanded the partner/reseller ecosystem 40% in just over 12 months.

Responsible for prospecting new opportunities and selling business communication and collaboration products through channel partners, within a geographical territory for one of the world's top three telephony manufacturers. Presents to C-level decision-makers. Products and Services: Mitel's single-stream, cloud-ready telephony software, Professional Services, Contact Center, Mobility, Security, Virtualization, Collaboration, Data Center, and Network Services.

Houston, Texas Area

Responsible for strategic and targeted account selling, new business development, relationship building, restoration, and renewal of assigned local government and K20 accounts in the Southeast Texas territory. Interfaces with C-level executives and line of business management. Partners closely with major voice and data manufacturers and software developers. Utilizes Siebel and proprietary billing systems.

Sole consultant for the Gulf Coast public and private sector accounts tasked with increasing contact center sales. Industries: State, Local Government and Education, Energy, Entertainment, Financial Services, Healthcare, Insurance, Law Firms, Manufacturing, Oil and Gas, Outsourcing, Retail, Staffing, Transportation, and Travel

Facilitated enterprise-wide solutions for global, national, and regional accounts, Conducted executive briefings, Served as subject matter expert on direct and indirect account teams,Led, organized, and coordinated internal and external events (I.e.: knowledge transfers, users’ groups, product training, VAR training); Team Lead of seven application sales executives across Customer Service and UCC Suites, Engaged Independent Software Vendors and System Integrators, Utilized Siebel Sales, SAP, and custom configuration tools;Supported financial services, insurance, energy, chemical, state and local government, education, healthcare, service, and manufacturing clientele; Continually exceeded performance objectives

Responsible for sales in the Houston area, Maintained 40% closing ratio in a market where 20% is standard, Leads were self-generated through cold-calling and networking, Presentations and demonstrations

Responsible for franchise promotion and sales, Developed training for new franchisees, Managed franchise support staff Responsible for Houston, Beaumont, Dallas, Denver, and Atlanta Commercial Consultants; Supervised Sales and Customer Service Representatives; Increased sales 600% in less than 8 months; Developed sales procedures and policies; Coordinated and facilitated sales training for Customer Service Representatives and Commercial Consultants; Created and maintained policy and procedures manual, sales forms, and contracts; Generated weekly, monthly, quarterly, and annual sales reports; Supervised the Reseller Program including creation and distribution of Reseller Kits; Served as human resource manager for both the parent company and subsidiary; Led new staff orientation; Reviewed and approved commission requests; New product research; Developed incentive programs

Houston, Texas, United States