Pamela Doty Email & Phone Number

Paris, Paris - Issy-Les-Moulineaux, Fr

Sogeti @ CareSource contract – Project Manager, New Business Development • Managed Member / Provider Operations development for Medicaid new business onboarding, covering an extended medical leave; contract was extended to add me as the 6th Project Manager on the Business Development team• Project management included ServiceNow project planning, creating and driving timelines and project RIDAC (risks, issues, decisions, actions and changes) resolution, while ensuring IT and business partners’ commitments were recorded, worked and reported to leadership weekly• Led partnership development of member and provider work streams to onboard significant portions of Medicaid membership management from HAP (Health Alliance Plan) for Michigan Medicaid• Partnered with IT as they reorganized to utilize Agile 1.5 and then Agile 2.0. Utilized ADO (Azure Dev Ops) to monitor EPMO and IT backlogs, requirements feature tracking, work progression and blocked item resolution• Managed project in ServiceNow utilizing dashboards, planning console, reporting, RIDAC tracking, timelines Resultso Completed successful Go-Live for new Indiana Medicaid businesso Created and managed Mississippi Medicaid, completing 80% of the project before it was put on hold by the state of Mississippio Created and managed Michigan HAP Partnership project plan in ServiceNow for Member and Provider Operations o Drove decisions for each implementation on member and provider communication o Ensured EDI 834 (enrollment and maintenance files) and 270/271 (member data and eligibility files) were vetted and successfully consumed by required systemso Facilitated discussions on member and provider data loading, validation, and reportingo Created status reports weekly for leadership within ServiceNow projects

Paris, Paris - Issy-Les-Moulineaux, Fr

@ Medica – Scrum Master, New Business Onboarding • Managed planning and workload division for a 16-person Scrum team through several workload, personnel, and leadership adjustments• Drove adoption of Agile practices of story pointing, epic to feature to story alignment, backlog refinement, mandatory daily scrum attendance, and sprint planning • Executed 8 project budgets and managed resource plans for scrum team Resultso Implemented 3 Health Rules upgrades, planning for a major upgrade in Aug/Sept in progresso On-boarded 4 Commercial EDI clients, planned for an additional 3 clients in 2023o Managed the initial phases for deploying a new Health Rules system onto Mulesoft o Mapped transition off of 2 TIBCO Health Rules instances by end of 2022 o Executed Medicaid implementation upgrades to support additional counties in Minnesotao Created planning and initial development for a Medicaid client RFP award in Augusto Implemented BenefitFocus enhancements for iMax, bMax, cMax, and dMax

Took time away to care for an elderly family member through CoVid.

Fort Lauderdale, Fl, Us

• Project Manager for Genoa Healthcare / Medication Management Systems (MMS). • Created an end-to-end process to onboard new clients for the pharmacy medication management call centers. Primary clients are Medicare / Medicaid insurance companies who need evaluation of high risk members. Defined role responsibilities and hand offs to clarify and institutionalize all aspects of bringing a new contract into the systems and business • Guided RFI / RFP for an Omni-Channel solution to address the limitations of telephonic outreach to client members

St Louis, Missouri, Us

Daugherty Business Solutions – Cargill • Project manager for Global IT initiative at Cargill to pilot Metadata Catalog solutions for managing massive amounts of data that is consumed daily into their data lake; managed workflow, deliverables and project plan; communicated progress and potential roadblocks to executive sponsor• Managed vendor contract negotiations, communication, and expectations for execution of the 3 month pilot and documentation of varied abilities for each vendor • Created and presented a final read-out of pilot process, results, wins and opportunities, recommendations and sample roll out plan

Scrum Master at Triplefin, Cincinnati, OH • Ran multiple Agile Scrum projects, ensuring Scrum practices, client knowledge, and project deliverables were fully understood by the development team; Partnered with Product Owner(s) to ensure continuous refinement of backlog, which included stories from multiple projects• Project Manager for Bristol-Meyers Squibb (BMS) Data Removal project to reverse-engineer data input from Lash to Triplefin; ensured all data was identified, extracted and secured in compliance with patient confidentiality and HIPPA • Worked with entire organization to identify current needs, assign teams and report progress through dashboards and status updates

AIM Consulting – Cardiovascular Systems Incorporated Project Manager / Business Analyst • Conducted cross company evaluation of processes and systems at risk of being unsustainable due to large increases in products managed by company; Identified at risk areas; Executed mapping of current processes, brainstorming and issues / opportunities workshops to identify risks and potential improvements; drove cross functional team toward unique solutions and cooperation, with strategic negotiations to resolve conflicting requirements between Field Operations and Finance• Project Manager for contracts process improvement; moving from an Excel based spreadsheet for data, email for authorizations and signatures, manual information discovery for audits; Identified opportunities, defined scope of system project, managed execution of a system solution; Created documentation and training materials for new process, from field initiation through signed contract and archiving. • Returns Authorization Process – Process flow of product movement from the field through shipping / receiving; identified physical and ergonomic opportunities thru assessment of current process; implemented improvements, created documentation and training guideAIM Consulting - Triplefin July 2018 – Jan 2019Project Manager• Served as the right hand for new Director of PMO as she built the organization from 4 to 20 people in 3 months; Assessed and ran multiple projects, transferring knowledge and deliverables to new hires as they were on-boarded• Project Manager for Bristol-Meyers Squibb (BMS) Data Removal project to reverse-engineer data input from Lash to Triplefin; ensured all data was identified, extracted and secured in compliance with patient confidentiality and HIPA • Organizational change management to identify current needs, assign teams and report progress through dashboards and status updates

• Manager of projects, people, and process improvement.• Scrum Master for implementations of ServiceNow modules for IT Service Management, Service Requests, Demand Management, Project / Portfolio Management, and Agile Development.• Provided Agile training and coaching to IT Service Management team. Utilize agile techniques such as leading daily stand up meetings, sprint planning, reviews and retrospectives. • Managed project resource plans.• Coordinated internal resources and third parties / vendors for the execution of projects.• Defined project scope and objectives involving all relevant stakeholders and ensured technical feasibility. • Managed projects for Cargill, Allianz, Securian, Mayo Clinic, UCare

Minneapolis, Mn, Us

• Project Manager for 30-50 individual projects per year simultaneously for merchant teams to realign items within Target Stores and systems. Each project required 6 months of planning and over 100 action steps to completion. • Achieved a 98% accuracy rate for systematic transfer of inventory and item data for time in position. • Analyzed cost / benefit for each project submitted, ensured all cross functional steps were executed, communicated progress and issues identified and resolved, and reported final results post completion.• Collaborated with IT to ensure systematic execution of moves, partnered with Distribution Centers to adjust remaining on hand inventory and guided merchant teams through issue resolution.

Minneapolis, Mn, Us

• Designed the process and managed a team of 6 that ensured data accuracy for Target’s item system, which included procurement of samples from vendors, product information analysis and validation of item data.• Created a data validation process to assess, resolve and ensure compliance of Target’s item data on Target.com and in Stores by Target vendors.• Developed and managed a team of 6 responsible for the procurement, validation and disposition of item samples; team validated 400-800 items a month. • Streamlined processes and execution through relocation of team to offsite facility.• Developed reporting on validation results for internal and external communication, which was the template for vendor charge-back process implemented in 2016.

Minneapolis, Mn, Us

Liaison between Merchandising and the technical team in developing assortment and category planning system and a financial projection systems. • Wrote system requirements merchants and information technology business analysts to enable the development of new systems. Also developed reporting for business intelligence, created test scenarios, completed systems testing and resolved all identified issues prior to implementation.• Evaluated Financial Data System used by Finance to forecast future plans based on historical data for quick improvements. Managed the rewrite for increased performance and end user response time. Implemented changes 4 months ahead of plan.

Minneapolis, Mn, Us

Directed a team of 15 who managed 11 planogram rooms which supported critical retail assortment decisions. Team was responsible for photography and measurement accuracy of all Target products, creation of planograms, and analysis of product placement. • Successfully reinvented team structure to streamline productivity, ensure growth opportunities for team members and increased consultation expertise with merchants and vendors. • Created and managed the Target Corporation transition calendar, responsible for determining optimal store workload and merchant assortment change balance. Achieved a $22M reduction in Store’s expense by streamlining planogram sets which reduced redundancy and maximized change management. • Led Six Sigma Project to identify shelf-fill calculation discrepancies between corporate systems and store system; detailed the flow of data and resolved points of potential differences, ensuring instocks and on hand quantities of product were accurate.

Minneapolis, Mn, Us

Buyer of building materials for construction of new Target stores and fixtures for store utilization.• Negotiated procurement of compactors, bailers and propane fork trucks for 100 + new Target stores annually. Executed on-line bidding process which reduced cost of product by 10%, realizing a $200K savings per year.• Designed and led Annual Construction and Procurement Vendor Conference for 750 employees and vendors.• Led Six Sigma Project to reduce and recover excess new store fixtures rather than salvaging them at each location. Saved $25K per new location by grouping store fixture orders by size rather than all receiving the same amount and sweeping excess back to a consolidator.

Minneapolis, Mn, Us

Created a new organizational segment for procurement of contract services by analyzing and evaluating sourcing responsibility across Construction. • Analyzed all relevant job functions across Property Development division to identify small buying responsibilities that were available for aggregation into a focused negotiations effort.• New division of Procurement realized a yearly savings of $45M.

Minneapolis, Mn, Us

Liaison between merchandising, distribution and IT to manage the project of opening new distribution centers for Target. • Project manager for opening 8 new Target distribution centers from a product / shipping perspective while maintaining systems stability and ensuring store in-stocks were positively impacted.• Managed a team of 4 responsible who were responsible for analyzing distribution processing modes and legalization for Target distribution centers.