* Serve as Special Assistant to the Executive Director of the Office of Minority Affairs.* Assist the Office of Minority Affairs' Director of Special Projects* Assist the Director with setting up meetings with MWBEs* Assist the Director of Special Projects with daily duties* Attend meetings/ site visits with the Director of Special Projects* Notify the Executive Director/ Director of Special Projects of Departmental issues* Committee member for ALL OMA MWBE events* Point person at ALL MWBE events and training classes,* Update new businesses on the Certification spreadsheet* Initial point of contact for certifying businesses with Nassau County for any questions* Notify businesses for any outstanding documents needed for certification* Send Procurement Opportunities to MWBEs* Contact person for Nassau County OMA main email address* Review direct email/ main OMA email address for new Businesses desiring certification with Nassau County* Review the MWBE directory for uploaded forms and applications that need to be reviewed for certification.* Maintain calendar for ALL meetings with small & MWBE Businesses* Help Administer training for discretionary funding and Good Faith Effort (GFE)* Participate in one-to-one meetings with MWBEs to assist with the success & MWBE longevity of their business.* Apart of the team to develop and execute the first Opportunity Expo (2022) in Nassau County* Develop, execute & attend MWBE outreach events.

Nassau County Boost Center* Support the County's small businesses, non-profit organizations, and residents in securing grants, loans, and other pandemic recovery programs. * Provide technical assistance for completing applications available through governmental and non-governmental agencies, reporting to the resource center manager.* Met with prospective personnel for timely completion of the program’s documentation.* Kept abreast with current and latest resources available through the County and other governmental programs to assist residents.

Altice USA (previously Cablevision) – Jericho, NY Resolution Specialist, 2015 to 2019 Respond to call-back requests from clients listed on a customer survey. Identify escalated clients and coordinate the smooth resolution of their concerns. Conduct research and work with stakeholders to identify the root cause of client concerns. Review operations and recommend internal process improvements that prevent and resolve client dissatisfaction. Analyze survey results and review customer history. Maintain and apply current knowledge of Altice policies, procedures and service standards. Keep complete and accurate records in database systems. Successfully balanced managing a high-volume load of customer escalations with advocating for internal process improvements. Lead Coordinator, 2001 to 2015 Chosen by senior leadership to manage corporate escalations, misapplied payments, refunds, and resolutions. Researched and analyzed customer issues to identify the most targeted solutions. Communicated internal process and procedural changes; motivated employees to meet goals. Facilitated regular team meetings for lead coordinators and senior staff. Selected Contributions: Submitted coaching opportunities to supervisors for CSRs to ensure productivity, quality, and customer satisfaction for all company products. Service Quality Specialist, 2008 to 2010 Reviewed service delivery standards and verified service quality. Identified opportunities to enhance team performance and improve the customer service experience. Regularly conducted observations of Repair & Service CSR/ASR customer interactions; scored the interactions and provided feedback. Coordinated and facilitated weekly sessions with supervisors and process managers to ensure continuity and goal understanding. Developed and implemented customer service training procedures for new hires. Selected Contributions: Consistently meet monthly productivity goals of 300+ monitors.