Pam Fleming Email and Phone Number

Managing delivery and tangible business outcomes for some of Australia's largest enterprises by driving customer success initiatives, orchestrating resources and managing escalations.With a proven record of managing and growing customers with a combined annual recurring revenue of over $20M and significantly uplifting NPS, my strategic approach and ability to influence all stakeholders sets me apart.

Creating great experiences for customers by leveraging a mix of high touch and scale (digital and broad personal) engagements to manage a large portfolio of software and annual recurring revenue (more than $35M in over 50 customers).

Our team manages all aspects of our customer insight programme, from initial business and market trends to customer engagement mapping and measurement. We take the insights and engage the organisation in developing action plans and continuous improvement programmes. We measure our success in the rhythm and continuity of feedback, net promoter scores and the success of the action programmes in engaging customers and improving their experience.We also manage significant analyst engagements… Show more Our team manages all aspects of our customer insight programme, from initial business and market trends to customer engagement mapping and measurement. We take the insights and engage the organisation in developing action plans and continuous improvement programmes. We measure our success in the rhythm and continuity of feedback, net promoter scores and the success of the action programmes in engaging customers and improving their experience.We also manage significant analyst engagements and ongoing communications with the business regarding business trends and strategy. This helps to improve the product development and positioning, go to market messages and sales strategy. We also engage in ongoing communications projects and business strategy. Our measurements of success should include improvements in:-Brand equityNet promoter scoreCustomer impact programmesCompany performance (revenue and gross profit, market share) Show less

As the Market Research Manager in the Customer and Market Insights Team I got to do the fun stuff … talk to customers, analysts and other researchers about what is driving their business, the market and the economy. I brought it back to the Fuji Xerox with actionable recommendations on how best to service our customers, develop and pitch the solutions and differentiate ourselves and our value. This brought me close to strategic planning, insights for product development and briefing the… Show more As the Market Research Manager in the Customer and Market Insights Team I got to do the fun stuff … talk to customers, analysts and other researchers about what is driving their business, the market and the economy. I brought it back to the Fuji Xerox with actionable recommendations on how best to service our customers, develop and pitch the solutions and differentiate ourselves and our value. This brought me close to strategic planning, insights for product development and briefing the marketing team on "go to market".I love being able to talk to people in all industries about their issues and seeding ideas across organisations. Show less

Corporate Communications Manager. Managing all internal and external communications including significant change projects and crisis management. Engagement with PR partners and design studios resulting in national corporate communications strategies to support repositioning of this international brand and align marketing messages. Support through communications of two large acquisition projects, including induction, integration and training. Role also managed a team dedicated to digital… Show more Corporate Communications Manager. Managing all internal and external communications including significant change projects and crisis management. Engagement with PR partners and design studios resulting in national corporate communications strategies to support repositioning of this international brand and align marketing messages. Support through communications of two large acquisition projects, including induction, integration and training. Role also managed a team dedicated to digital marketing and corporate identify management across the organisation, successfully deploying a web and content strategy in line with brand positioning. Show less

Led a relatively new services and outsourcing product team, aimed at developing and taking to market new outsourced services. Role included full product planning and launch plus all go to market strategies for the services plus integration with operations to ensure full support from start to end of service. My team also managed all marketing and communications activities for the division of this large multi-national, successfully deploying case study, content, PR and reference programmes to… Show more Led a relatively new services and outsourcing product team, aimed at developing and taking to market new outsourced services. Role included full product planning and launch plus all go to market strategies for the services plus integration with operations to ensure full support from start to end of service. My team also managed all marketing and communications activities for the division of this large multi-national, successfully deploying case study, content, PR and reference programmes to support customers in engaging with our organisation. Show less

Managing go to market strategies and activities for outsourced services across the security and storage consulting practices.. Helped to successfully launch security service and worked with the teams on all aspects of marketing in large Federal Government contract for managed desktop and infrastructure services. Worked with Volante through an acquisition of Ipex by Volante ( starting by heading up the Ipex Marketing team), and then successfully transitioned into this publicly listed… Show more Managing go to market strategies and activities for outsourced services across the security and storage consulting practices.. Helped to successfully launch security service and worked with the teams on all aspects of marketing in large Federal Government contract for managed desktop and infrastructure services. Worked with Volante through an acquisition of Ipex by Volante ( starting by heading up the Ipex Marketing team), and then successfully transitioned into this publicly listed organisation to work as part of a larger marketing group. Show less