Pam Frederick, Mba/Mha, Pmp, Pba, Mls(Ascp) Email and Phone Number

Develops and manages projects for department, and organizational initiativesUtilizes a client-centered approach to guide projects to completionFunctions as a developer to provide business tools that optimize operational workflowsBuilds collaborative relationships at various levels of the organization. Functions as a business analyst to proactively gather work requirements, and identify process gaps in order to understand client needs and goalsWorks with leadership on strategic/business planning initiativesServes as a subject matter expert on pathology research related workflowsFacilitates and leads change management activities such as trainings and workshops for faculty and laboratory personnel.Assists and facilitates data-driven decision making by analyzing and presenting data to faculty and lab leadership.

Functioned as an applications administrator for Data Innovations Instrument Manager middlewarePerformed tasks related to internal LIS workflow optimization projectsDeveloped and implemented various solutions related to laboratory workflowsDrafted and maintained policies and procedures related to LIS applicationsTrained end users on new workflows and changes to IM functionality

Manages the implementation of Instrument Manager for use within laboratory processesUtilizes Lean/Six Sigma principles to create process improvements within the general laboratory/PathologyMaintains the QA/QI program for the general laboratory.Collaborates with various hospital staff, both clinical and administrative to improve customer service, product quality and process efficiency.Led and managed a 2 person team in providing referred testing services

As the Referred Testing coordinator in the pathology department, I work to improve the technical processes within referred testing while utilizing available resources and creating innovative solutions to improve efficiency, productivity and quality output.

Coordinates POCT division by maintaining/designing the website, facilitation of new procedure implementation, and working with colleagues in TSM training and TSM education curriculums. Functions as the Education Coordinator by acting as a liason between the School of Health Professionals (UTMB) and the Clinical Laboratory, develop and maintain preceptorship curriculums for new internsMaintains laboratory compliance in accordance with CAP, and JCAHO.