Pam Haley Email & Phone Number

Pleasant Prairie, Wi, Us

Lead the teams responsible for the delivery of payroll, compensation and HR administration. Lead the strategic design, development and delivery of compensation plans and programs. Oversee the annual compensation cycle for merit, bonus and executive compensation plans. Oversee the delivery of accurate, timely and compliant payroll. Oversee the team who provides HR operational support administering HR programs such as tuition reimbursement, relocation, and benefits direct billing. Seek opportunities to improve employee, manager and HR Business Partners HR transactional experience with improvements in HR systems (Workday), processes and staff.

Pleasant Prairie, Wi, Us

Responsible for leading the Compensation function for HR. Oversee the delivery of all compensation programs including the annual compensation cycle and all executive compensation plans. Direct market data initiatives including salary survey participation. Partner with HR Business Partners to ensure attainment of fair and competitive pay strategies.

Abbott Park, Illinois, Us

Directed team responsible for delivery of compensation programs to 90,000 employees across globe, administering global base salary plans (e.g., merit), bonus incentive plans, stock awards, salary survey responses, market studies, equity analyses, salary recommendations, salary structure planning, job evaluations and special projects, such as mergers and acquisitions. Partnered with HR strategy and HR Workday systems teams to create effective and compliant compensation programs and solutions. Oversaw all staffing and budget decisions for entire department.• Improved quality and consistency of compensation team performance, positively impacting employee experience and relationships with key stakeholders in other functional areas of corporate and global HR.• Enhanced team’s employee engagement as shown with improved retention rates, from 60% in 2015 to 95% in 2018.• Oversaw administration of 150 annual incentive plans and long-term stock incentive plan. • Leveraged deep knowledge of Workday Advanced Compensation module functionality to develop cutting edge compensation administration solutions. • Led delivery of annual merit cycle via Workday to entire active eligible employee population worldwide.• Nominated for Global HR Team Award for best and most improved HR program for 2016/2017 global merit delivery.• Achieved or exceeded budget requirements every year.

Abbott Park, Illinois, Us

Led department overseeing delivery of health, retirement, and leave of absence benefits to employees and retirees located in U.S.A., Puerto Rico, Canada, Europe, and Latin America. Developed and executed benefits strategies balancing company goals of being financially sound and differentiating company as employer of choice. Employed best-in-class approaches driving efficiency, effectiveness, and customer satisfaction through commitment to continuous improvement. Partnered with internal stakeholders and third-party vendors to ensure seamless integrations and delivery of benefits services.• Increased use of higher-deductible health plans among employees and retirees by incorporating better education through sound training of benefits delivery staff and with improved communications. • Improved benefits administration effectiveness by better leveraging vendors’ services and contracts, reducing manual processes, and increasing automation.• Expanded global delivery of benefits from U.S.A. location by adding Europe and Latin America operations in less than three months, improving company financials by allowing closure of five global service centers.• Implemented Workday as global benefits administration platform.

New York, Ny, Us

Drove increases in corporate performance and shareholder value by ensuring optimal satisfaction, profitability, and retention of $12,000,000 (annual revenues) portfolio of key clients. Combined breakthrough leadership and expertise to manage relationships effectively for complex defined benefit, defined contribution, and health/group benefits clients, including the two largest and most significant to company. Mentored and led client delivery teams to ensure achievement of client objectives; partnered with team members to develop resources required to meet each client’s individual needs. Worked closely with delivery teams and key client stakeholders to ensure achievement of all satisfaction, relationship profitability, and retention goals.• Recognized as benefits subject matter expert and one of few relationship managers actively involved in pursuit of new business. • Achieved 100% client retention rate. • Consistently recognized by clients, managers, and internal staff as outstanding relationship manager demonstrating responsiveness and in-depth knowledge of benefits strategy and delivery and producing increased profitability/cost reduction initiatives.• Identified need for delivery teams to be more client focused to obtain high customer satisfaction. o Gained corporate buy-in to develop client skills training program, which became part of company’s core training and was adapted to European and Asia-Pacific operations as well.• Consistently exceeded annual portfolio profitability targets by generating incremental revenue and effectively managing costs. • Increased client value by cross-selling blend of new products and services to existing clients.• Mentored client delivery teams to develop stronger client management and benefits administration expertise.

London, Gb

Lead the team assigned to administer benefits on behalf of HR Benefits Outsourcing clients. Experience includes leading teams for various clients, primarily Fortune 100 organizations, in 401k, Health and Group benefits, and DB/ Retirement administration. Ultimate accountability for client satisfaction and retention, relationship profitability, operational effectiveness and efficiency, employee retention and engagement.

London, Gb

Responsible for the oversight and leadership of large call center servicing a business group of large benefits outsourcing clients. Responsibilities included: management of 250 people; direct management of 20 team leaders; management of scheduling and planning team, development and implementation of process and delivery improvements including the movement of work to offshore locations. Accountable that each client's service level and contract agreements were met.

Leader of a 250 seat call center responsible for the retention of potential closed credit card accounts. Responsible for the staffing, technology, and marketing programs of the center. Accountable for maintaining the revenue associated with retained accounts as well as generating new revenue from these accounts. This led to the management of approximately $750 million in revenue. Also accountable for the profit margins earned on this revenue. Exceeded revenue and profit margin expectations every year in this role.

Chicago, Illinois, Us

Responsible for the overall profitability management and retention of 20,000 merchant credit card processing customers and 231 correspondent financial institutions. Managed all customer service activites including a call center and staff of client/ relationship managers. Member of executive leadership team for the bankcard division.

Responsible for the sales and account management of the outsourcing of credit card issuing and merchant acquisition to Illinois regional banks for First Wisconsin/ Firstar/ US Bancorp. Total accountability for the growth and development of the region from 20 clients to more than 200. Territory grew from northern Illinois market to include banks across three states.

New York, Ny, Us

Successfully grew the number of merchants (retail, restaurant and hospitality) accepting the American Express Card within assigned Midwest territory. Partnered with select existing clients in territory on marketing and advertising campaigns to increase the use of American Express card. Exceeded all required annual sales quotas.

Mba, Business Administration

Bachelor Of Business Administration - Bba, Marketing