Foster partnership with cross functional partners to identify opportunities and build technical solutions that optimize business processes.Interact with internal and external customers to capture and analyze requirements and mapping specifications. This includes several simultaneous projects.Build and maintain documentation that is useful, accessible, and up to date.Help Business partners to develop functional test plans, user acceptance test plans, and related scenarios.Capture requirement specifications.Challenge customers and vendors in a collaborative manner to think about different options to deliver on their needs.Build professional work team environments and actively look for innovative ways to provide value to the business.Advocate standardization wherever practical for all external integration solutions.

Foster partnership with cross functional partners to identify opportunities and build technical solutions that optimize business processes.Interact with internal and external customers to capture and analyze requirements and mapping specifications. This includes several simultaneous projects.Build and maintain documentation that is useful, accessible, and up to date.Help Business partners to develop functional test plans, user acceptance test plans, and related scenarios.Capture requirement specifications.Challenge customers and vendors in a collaborative manner to think about different options to deliver on their needs.Build professional work team environments and actively look for innovative ways to provide value to the business.Advocate standardization wherever practical for all external integration solutions.

Led project teams to implement small to large Contact Center systems and integrations to phone systems, leveraging Genesys PureConnect products, AudioCodes devices, AltoCloud and GIA for a wide range of businesses.Responsible for SDLC lifecycle to include planning, requirements, design, development/build, testing, change management, deployment and support/maintenance.Utilized PMI standards, including Waterfall and Agile methodologies. Coordinated with customers and engineers and management to deliver projects on-time, within budget and in scope.

Led multiple teams in the effort to merge and standardize one of the E-commerce worldwide sites to the US website. Responsible for resource planning, issue & risk management, schedule management, communications planning and execution and project reporting.ECommerceWorking with teams to define product catalog definition, catalog mapping, schema and collection of data. TranslationPlanning phases with a translation vendor to allow the website to be viewed in English and French Canadian. Setting up procedures for ongoing and new product additions.

Project ManagementLed multiple projects for IT Foundations Architecture, Middleware, IT Security, IT integrations, Physical Security, and Web/Portal teams. Software UpgradesProject Manager for multiple Oracle software upgrades and patches for ADF, SOA, OAM, ADC, OIM and other integrated custom applications.Web Portal Upgrades and DesignWorked with the web/portal team and Marketing department to upgrade the current web portal to Oracle Sites. Helped facilitate customer requirements and moves to production. Managed the team, their work and coordinated business testing. Agile Project Management TransformationPart of the pilot team that introduced Agile project management to Schneider. Educated teams on the Agile roles and process. Scrum Master for 5 different teams.Resource ManagementManaged over 40 resources across multiple teams. Created reports for budgets, project milestones, team time and expense and much more.

Buisiness AnalystLiason between the business and IT application groups. Collected requirements, arranged testing and managed documentation for the Business. Relayed requirements, documented changes and made sure the application team met the expectations of the business. Worked on a Project to move multiple applications from AS400 to .NETIT End User SupportThird tier support for 8000 end users nationwide via phone, deskside and remote webinars for software and hardware installation and trouble shooting. Responsible for reporting metrics, updating knowledge base and other documentation in relation to changes, and incidents. IT Service ManagementPlanned and helped implement ITIL best practices. Worked mainly with Incident and Problem management and helping to resolve issues. Policy and ProceduresLed company steering committee team for Software Asset Management. Composed and published SAM policies for Desktop Software Asset and Information User Acceptable Use. Documented Procedures for company SAM program.InfrastructureLed comprehensive infrastructure upgrades (e.g., Operating Systems and Software upgrades, system upgrade of SharePoint). Extremely customer service oriented working with many different functions and their demands. Composed and taught software and computer courses. Developed training ideas with multimedia and other unique learning tools.Compliance ManagementResponsible for management of software inventory and audits for 5500 Desktop computers and 2500 servers.Familiar with End User License Agreements and working with legal departments to decipher Freeware/Shareware agreements and to asses risk of accepting these use agreements. Knowledge of license structure for some of the top software companies.Project ManagementLed multiple projects for SAM for Desktop and Server reconciliations. SharePoint upgrades and worked on large scale OS upgrades.

Adult software trainer beginner through advanced courses in a classroom setting is in a Productivity Point office or at client’s workplace. Other duties include classroom setup and maintenance, preparation of class materials and software installation when needed. Relaying any leads on possible clients. Keeping up to date on all software programs. Help desk support. Able to motivate, guide and encourage students. Courses were tailored to fit each class and student on an individual basis. Attended Train the Trainer class through Productivity Point International. Course covered training techniques for the adult learner.Database software development using Microsoft Access for clients and Web Page development and design.