Pam Hook Email & Phone Number

Unicersity Drive C, Pittsburgh Pa

Crisis Management. Service Recovery, Patient Advocacy. A customer's perception of the facility that is caring for them is their reality. Processes and procedure changes benefit from the input of our patients. They are my best resource, and it is a pleasure serving those that have served us so well.

Pittsburgh, Pa

Contract Administration. Facilitate partnership and compromise with labor, address employee issues, and consult with both management and employees to maintain productivity and encourage productive working relationships.

Antidote assists companies of all sizes, working with organized employees and employees-at-will to provide a sustainable, peaceful, work environment. We develop successful, cost-effective solutions that provide long-term employee satisfaction and increased productivity. We develop projects wide-ranging enough to address the needs of the entire organization, or targeted to a single department. Your practices will be analyzed from the bottom up, to identify those trigger points that create poor work environments that affect your bottom line. At Antidote, we start at the front line of your business, and analyze the influences that create an unproductive workforce. We are unique in this business because we like to get our hands dirty by working side by side with your employees to provide a full understanding of the unique challenges that they face. We work from the front line, up to the corporate management level of your organization to identify problem areas that cost you money, productivity, and employee dissatisfaction. Our team has the expertise that allows us to provide you and your management teams with the strategies necessary to obtain peaceful, productive employee relations, reducing costly litigation, arbitration, and grievances. Antidote creates successful no-cost and low cost training and mentoring programs tailored specifically to address your specific organizational needs, effectively helping you to create a working environment that elicits loyalty from the current workforce and instills that ethic in new-hires. We facilitate cooperation, foster teamwork, and provide ongoing mediation to eliminate troubled employer/employee relations. We foster employee satisfaction by providing opportunity for growth within the organization, and by recognizing the efforts of the current work force. We then create cost effective initiatives that clearly define the path to advancement and help you to attract, develop and retain talent in today’s competitive market.

Contract Administrator with responsibilities interpreting and implementing 138 contracts in over 200 facilities across Pennsylvania. Develop and implement plans to facilitate employee relations, obtain compromise and retain talent. Direct responsibilities include collaborating on cost effective policies and procedures designed to elicit compromise and employee satisfaction, assure financial viability, alleviate the need for grievance and arbitration, provide a productive workforce and oversee talent and retention initiatives. I am experienced in grievance resolution, mediation, arbitration, collective bargaining, EEOC, RLA and DOL regulations.

Develop relationships in the real estate market across Pennsylvania by introducing a new groundbreaking cable TV form of advertizing. Provide Brokers and Agents a cost effective marketing option to showcase themselves, their agency and their listings.Develop a loyal, consistent customer base by providing ongoing training to agents in the state to allow them to make the most of their marketing dollar and by becoming a necessity in the tailoring of their unique marketing plans.

Represented Flight Attendants as US Airways while developing cost saving programs in an attempt to avoid bankruptcy. GrievanceMediationArbitrationNegotiationsEmployee RelationsLiaison Between corporate management and the rank and file employees as plans developed. Developed and negotiated a cost saving plan that helped the company to emerge from bankruptcy while assuring that the employees maintained quality of life, benefits and pensions and their positions within the company.