Pam Hook Email & Phone Number

Unicersity Drive C, Pittsburgh PA

Crisis Management. Service Recovery, Patient Advocacy. A customer's perception of the facility that is caring for them is their reality. Processes and procedure changes benefit from the input of our patients. They are my best resource, and it is a pleasure serving those that have served us so well.

Pittsburgh, PA

Contract Administration. Facilitate partnership and compromise with labor, address employee issues, and consult with both management and employees to maintain productivity and encourage productive working relationships.

Antidote assists companies of all sizes, working with organized employees and employees-at-will to provide a sustainable, peaceful, work environment. We develop successful, cost-effective solutions that provide long-term employee satisfaction and increased productivity. We develop projects wide-ranging enough to address the needs of the entire.

Contract Administrator with responsibilities interpreting and implementing 138 contracts in over 200 facilities across Pennsylvania. Develop and implement plans to facilitate employee relations, obtain compromise and retain talent. Direct responsibilities include collaborating on cost effective policies and procedures designed to elicit compromise and.

Develop relationships in the real estate market across Pennsylvania by introducing a new groundbreaking cable TV form of advertizing. Provide Brokers and Agents a cost effective marketing option to showcase themselves, their agency and their listings.Develop a loyal, consistent customer base by providing ongoing training to agents in the state to allow.

Represented Flight Attendants as US Airways while developing cost saving programs in an attempt to avoid bankruptcy. GrievanceMediationArbitrationNegotiationsEmployee RelationsLiaison Between corporate management and the rank and file employees as plans developed. Developed and negotiated a cost saving plan that helped the company to emerge from bankruptcy.