Pam Luke Email and Phone Number
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Building and enhancing brand value through top-quality, luxury customer experiences is my passion and forte. Having spent my career in high-end luxury fashion retail, I have proven experience in all aspects of fashion/accessories retail operations and sales combined with a deep understanding of how the retail experience impacts brand equity.I am passionate about cultivating a strong culture of service, from building and developing a team of amazing sales specialists to implementing operational efficiencies and creating best-in-class experiences that foster brand loyalty. Instilling high standards of integrity for both the customer and team are my top priorities and secret sauce for success in the competitive retail market.My leadership career at Luxottica has been hallmarked by a record of top performance, forming and launching new brands, growing comp sales, expanding regions and market share, building energized retail teams, creating service-based cultures of excellence, and achieving top grades in customer satisfaction. As a customer champion with a pulse on the luxury fashion/accessories market, I have influenced brand strategy, introduced successful category concepts, and launched new brand experiences across multiple markets. Specifically, I played an integral role in developing the ILORI luxury retail brand, which revolutionized the eyewear and sunglasses business model. I love building things, from brands to cultures, teams, and operational processes. As a retail executive, I have experience directing multi-state teams through all facets of retailing, not only driving record-breaking sales results, but also nurturing a respectful, holistic approach to sales and service – one that harmonizes with the customer.
Krewe
View- Website:
- kreweduoptic.com
- Employees:
- 58
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Vice President In Person SalesKrewe Apr 2019 - PresentNew Orleans, LouisianaProven Senior Retail Executive
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Regional Director, Sunglass HutLuxottica Apr 2014 - Jul 2018Gulf Coast: La, Al, Ms, Fl PanhandleTo support my relocation to New Orleans, the company created this position for me. As a senior team partner, I managed the $30M Gulf Coast region with P&L accountability, defining clear strategy and KPIs to drive profitability, cost control, and service excellence through new and existing store sales growth and repeat clientele. KEY ACCOMPLISHMENTS:• Through strategic course correction and a focus on cultivating meaningful customer connections, I led my team to achieve record-breaking 7% positive swing sales growth despite a 10% reduction in foot traffic. Every year, we realized above-average Net Promoter Scores. • I handpicked and cultivated a team of top-performing sales specialists and built a culture of excellence by working at the community level to source brand-right talent in a challenging employee market.• By cultivating retail teams to mirror the brand culture and best-in-class experience for every customer, I elevated service levels and customer experience across the region. I also kept the team connected under the same vision. • By diligently controlling expenses and optimizing talent against sales, I enhanced metrics across the board. -
Regional Vice President, Sunglass Hut @ Macy'S WestLuxottica Retail Apr 2012 - Mar 2014Ca, Az And Pacific Nw TerritoryI was internally recruited to grow Sunglass Hut in Macy's stores across a $65M territory with P&L accountability. The Sunglass Hut brand launched in Macy's stores and performed well with 10% comp sales growth. KEY ACCOMPLISHMENTS:• Through strategic, customer-focused leadership, I enabled Luxottica to achieve their profit goal and $1B in sales by delivering double-digit comp sales growth YOY while expanding with new store openings throughout territory. • I developed and led my team to achieve the second highest-performing zone in the company out of 6 zones.• To enrich the mission and catapult sales, I introduced a new sales approach, "The Power of One More," cultivating one customer at a time with an unyielding focus on creating a high-touch luxury experience. The sales mantra became a proven formula for success across the company for the years that followed.
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Director Of Store Operation, IloriLuxottica Oct 2010 - Mar 2012Cincinnati, OhI relocated to corporate headquarters to oversee back-end operations to support ILORI brand success in the field. I joined the executive leadership team in developing business strategies and building foundational procedures at the multi-store level to drive sales and profitability. KEY ACCOMPLISHMENTS:• I served as the voice of the ILORI brand from an operational perspective, invigorating brand standards in the field with a focus on creating world-class customer experiences. • Working cross-functionally, I built strong relationships with HQ partners, retail managers, and teams to drive improvements and maximize operational efficiency and profitability across stores. These relationships proved firm and held me in good stead through many projects and change initiatives.
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Regional Director West, IloriLuxottica Jul 2007 - Sep 2010West CoastI was internally recruited to launch Luxottica's new luxury brand, ILORI. This entailed overseeing brand strategy, new store openings, staffing, budgets, and more. Timing was not perfect as we were at the edge of the 2008 economic downturn. Despite that, the brand performed strongly and continues to be a top luxury mark. KEY ACCOMPLISHMENTS:• I successfully launched and cultivated the ILORI brand, opening new stores on time and budget.• I directly influenced the ILORI category brand and position by introducing the "wardrobing" concept for luxury eyewear along with its extension to "wardrobe-building" accessories. The brand positioning proved highly effective and was integral in revolutionizing the traditional eyewear model. • In a team effort, I helped promote a one-of-a-kind, high-end luxury customer experience by creating a holistic sensory experience for customers in stores, including visual execution, a signature scent, and premium chocolates.
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District Manager, Sunglass HutLuxottica Dec 1996 - Jun 2007Los Angeles, CaI optimized the profit potential of a burgeoning district by building strategic relationships with buyers and opening revenue opportunities with new market introductions and quality customer experiences. KEY ACCOMPLISHMENTS:• By proposing a key product test in the Los Angeles market, I achieved record-breaking sales performance. I identified a specific customer need and influenced buyers to place in stores a key product, which catapulted to the first "Ray Ban Aviator Front Door" for glasses at Sunglass Hut with the highest sales potential.
Pam Luke Skills
Pam Luke Education Details
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Fashion Merchandising
Frequently Asked Questions about Pam Luke
What company does Pam Luke work for?
Pam Luke works for Krewe
What is Pam Luke's role at the current company?
Pam Luke's current role is Vice President - In Person at KREWE.
What is Pam Luke's email address?
Pam Luke's email address is pl****@****ail.com
What is Pam Luke's direct phone number?
Pam Luke's direct phone number is +162646*****
What schools did Pam Luke attend?
Pam Luke attended Art Institute Of Houston.
What skills is Pam Luke known for?
Pam Luke has skills like Store Management, Visual Merchandising, Inventory Management, Store Operations, Driving Results, Fashion, Customer Service, Recruiting, Profit, Management, Leadership Development, New Business Development.
Who are Pam Luke's colleagues?
Pam Luke's colleagues are Alana L. Moonshower, Noor Badwilan, Anna Lei, Andrew Winston, Nigel Smith, Peter Bosch, Annie Laprairie.
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Pam Luke
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