Pam Mcclendon Email and Phone Number

Manage customer services for clients on product specifications, while maintaining documentation of transactions. Monitor shipping and tracking for clients on a variety of documents including to but not limited to COI’s, Reconciliations, Rent Increase Letters. Provide Data Entry services to Tech Support for implementing new properties. Using Peak & Remanage Software. These services also include using Excel at time. Run annual, and quarterly reports in Zoho & QuickBooks in ensure all Clients property and unit count are correct and software is functional. Document and verify over 500 incoming invoices, enter into Zoo, verify payments are processed in QuickBooks and deposited in bank. Build relationships with vendors, clients and service providers for service when possible. Streamline filing system of all document and mail processing.Provide administrative, clerical and IT support including scanning, copying to management, Maintains safe and clean reception area by complying with procedures, rules, and regulations. . Contributes to team effort by accomplishing related results as needed. Maintain electronic and hard copy filing system, open, sort and distribute incoming correspondence, perform data entry and scan documents, manage calendar and assist in resolving any administrative problems. Run company’s errands to post office and office supply store, answer calls from customers regarding their inquiries. Prepare and modify documents including correspondence, reports, drafts, memos and emails.

Various responsibilities, which included managing 3 Departments totaling 13 employees while overseeing all guest registration. Ensuring guest qualified for presentation. The process of typing & collecting payments on all day to day contracts for sale. Collected all payments of said Contracts by Cash, Credit Card and Checks .. Transferred all pertinent information to the Corporate Office. Responsibilities also included the handling of all gifts prizes. Gifts consisted of Amex, Visas, and Cruises and other various items. Secured all account information on AS400, Word, Excel, Outlook and Pc. Maintained daily and weekly count of all premiums and inventory. Approved and Processed all daily and week ending reports. Deposited all cash payments. Duties also included processing all payroll, new hires and terminations. this included the Sales Dept. of 35 employees as well as the Verification Dept .. Maintained all building needs that required any and all purchases for building and all departments. This included but not limited to all materials, supplies and office equipment.

Managed all nightly functions of the Hotel. This included all guest registration and check out. Night Audit duties and closing end of day business while using Fidelio, Holidex and Internet. I also was responsible for all guest transportation which included sometime driving the van. I managed a total of 10 employees. I also took reservations and made sure that all guest room rates were accurate. Trained all front desk staff on SOP's.