Pam Mcdermott Email and Phone Number

• SOD/SOX compliance, ensuring all of the required Segregation of Duties (SOD) are applied and the processes and documentation is followed to ensure MH Canada IT complies with the Sarbanes–Oxley Act (SOX)• Change Management, ensuring all of the proper steps are followed and documented when changes are required for any systems, from risk analysis, build and test, up to release to production and possible roll back.• Project Management, Replace out of date software by updating and adding functionality in Navision Financials, Replace disparate financial and sales system with a new ERP System (Infor M3)• Data Integration, design and manage the data integration between processing and sales systems automating the flow and any error reporting• Streamline data collection and reporting, including designing reports utilizing SQL Reporting Services and Qlikview, Interview end users to identify report requirements, Analyze data sources to determine the best method to access the data, Access multiple databases for single reports, reports built for users across various departments and hierarchy of users• Manage IT hardware and software implementations• Author in house warehouse/shipping software utilizing VB.NET, Utilizing scanning technology to enter inventory, check inventory and fill orders, Complete reporting requirements for transportation, Document code and full user’s manual• Support of remote locations, only accessible by boat or float plane• Manage all aspects of an automated fish processing system, Scanvaegt, Innova and Robot Systems

• Identify and validate business needs to create well defined business requirements.• Lead Business Analyst for an implementation project with the Swedish Lottery.• Manage project requirements from authoring to implementation.• Create Gap analysis and manage change requests• Be the “face” of the corporate product with the customer detailing the product functionality and capturing the customer specific requirements for the delivery.

Working with small to medium size businesses to provide full circle information systems solutions, ranging from hardware support, up to and including requirement gathering followed by software recommendations, implementation & support.

• Management of all hardware and software implementations for 10 locations on the East Coast of North America • Coordination of external consultants and counsel local staff so that remote locations can be as self-sufficient as possible• Supervise the North America Router Support team for connectivity issues with a fully meshed corporate VPN.• Coordinate with the global IT support staff to troubleshoot and repair network and server problems.• Administer 1st level support to users for all corporate software.• Present users concerns and suggestions for improvement to the Business Systems Manager Americas Region