Pamela Payne Email and Phone Number

As a strategic and results-driven leader with a passion for business transformation and operational excellence, I bring a wealth of experience in collections operations and technological innovation within the financial services industry. My career has been marked by a relentless pursuit of excellence, demonstrated through my ability to lead large-scale transformation initiatives across global teams. My expertise extends to improving financial recovery systems and leading digital platform transitions in the fast-paced landscape of global collections.At the forefront of business transformation and collections operations, I have played a pivotal role in expanding solutions across 18 countries and driving significant operational improvements. Recognized for my pragmatic and collaborative approach, I have been a driving force in the successful transition from manual to digital systems, showcasing a commitment to stakeholder alignment and customer experience enhancement. My track record reflects an ability to navigate funding constraints, prioritize investments, and foster cross-functional collaboration, ensuring consistent, scalable results.Beyond operational prowess, my leadership style is characterized by compassion and motivation. I excel in cultivating robust relationships with key stakeholders, leading global teams, and developing strategies that enhance both business performance and team potential. I pride myself on striking a delicate balance between innovation, operational efficiency, and customer experience. As a global leader, I am dedicated to not only driving transformation but also fostering an environment of inclusivity, growth, and collaboration in the dynamic landscape of retail banking and business transformation.A few of my career highlights include: • Managed a $60M annual budget for Collections systems enhancements, positively impacting operations in 18 global markets.• Deployed multiple Collections systems that covered a $34B portfolio, including a Collections digital portal, which achieved 80% global reach among the Collections population.• Spearheaded Agile methodologies as Value Stream / Portfolio Manager for Global Collections, driving continuous product augmentations and leading impactful quarterly Program Increment (PI) sessions.• Utilized advanced decision-making systems across the Collections lifecycle, including Contact Strategies, Offer Management and Agency Placements.