Pam Roy Email & Phone Number

Mercer Island, Wa

Kirkland, Wa

Managed supply chain planning activities with up to $2M of inventory in support of 700 wireless cell sites spanning 4 construction programs. Programs included New Site Build, UMTS, Mods and Second Carrier. •Demonstrated knowledge of inventory management and distributed demand planning and forecasting. Analyzed materials requirements, performed weekly inventory ordering along with daily inter-organizational level management inventory sharing. •Balanced available and in transit inventory for immediate and future demands as appropriate to optimize utilization, control spending and inventory levels, and prevent unnecessary purchasing. •Monitored consumption rates of forecasted materials and adjusted future order levels and requirement dates with central purchasing organization. •Analyzed reports provided by program managers to monitor, manage and modify materials requirement dates in Oracle database. Added Supply Chain information to reports for reporting and tracking of status on all forecasted, completed and in process wireless cell sites. •Reported materials requirement dates and levels to management as requested.•Performed order management for materials kitting and releasing to General Contractors at third party warehouse.

Largest North American printed circuit board manufacturer, focusing on quick-turn andtechnologically advanced PCB's.; Effectively managed over 100 customer accounts including Contract Manufactures andOriginal Equipment Manufactures with revenue in excess of $20 million dollars per year.Responsible to ensure customer orders meet industry and government standard contractrequirements, are processed accurately and on time. Maintain good customer relations.- Worked as a liaison between customers, engineering, quotes department, accounting,production control and management to resolve technical, pricing, invoicing, deliveryissues, insuring high levels of customer satisfaction. - Entered 2000 orders per year on average, according to company guidelines and customerrequirements with excellent attention to detail resulting in negligible customer returnsfrom order entry errors.- Rescheduled and modified orders to meet customer requests while working with productioncontrol and master scheduler to insure on time delivery.- Provided status of open orders to include notification to customers of early shipment,tracking details, delays in delivery with details regarding quality, scheduling issues andrecovery plans. - Engaged with customers daily on current quotes, engineering design deviation requests,material pre-orders, and customer holds- Provided excellent follow through and proactive communication on pending issues andcustomer concerns.

for $1.2M per month multi-year service supportcontracts. Managed all activities involved with monthly reconciliation for pricing andinventory, negotiations of renewal agreements, replying to RFQ's and RFP's. Established aconsistent flow of revenue for eight years and customer loyalty with two multi-yearcontract renewals.

on high growth markets in the

Responsible for developing and managing project plans for multiple trade customers. Acted as focal point for all issues regarding sales commitments, delivery and installationof systems. Initiated, improved and implemented business processes and best practiceswithin work group and with business partners.Successfully managed implementation of over 100-semiconductor test systems into new andexisting customer environments. Set and maintained high standards for quality andquantity of work produced.Led project team in response to critical sales opportunity. Exceeded customerexpectations, achieved customer commitment to platform, and conversion of configurationinto standard platform. Received cash bonus and acknowledgments for contribution tosuccessful implementation project.Re-designed key project management document to increase functionality, value and usageacross multiple organizations around business needs, styles and product lines.

Administer hardware contract install base for external and internal customers.