Direct product strategy for Talent Management Suite and Cross Suite Analytics and Reporting. Including preparing product forecasts, developing roadmaps, driving users stories, setting vision, and guiding UX and development teams in aligning customer requirements with product features. Oversee product management life cycle including researching and identifying emerging trends in the technology industry. Assessing implicating on for Ascentis, determining value proposition of new solutions and transforming product design based on trends.

Define program and product vision for 2 teams, as well as created and executed optional roadmaps with a focus on growth, efficiency, and optional excellence. Secured and nurtured relationships with clients and partners, analyzing needs and determining strategies for validating those needs. Collaborated with client services team and client relationship manager on understanding strategic vision, operational goals, and client objectives. Customized solutions and materials to improve the customer experience. Facilitated meetings with cross-functional team to identify and resolve potential roadblocks.

Responsible for the overall relationship management of client accounts ensuring the ability to deliver quality customer service through effective management.*Responsible for customer satisfaction / relationship building *Responsible for the day-to-day activities for the account from a services perspective*Responsible for general oversight of all projects / services delivery and customer satisfaction related to the client.

Served as a subject matter expert assisting customers in evaluating how they used Beeline technology solutions and identified strategies for integrating and aligning product suite with organizational vision. Coached and mentored product support specialists, helping them address escalated client concerns. Conducted client site visits, promoting positive brand recognition and product loyalty.

Met with customers to review the user experience with products and projects. Identifying strategies to ensure satisfaction, success, and retention. Analyzed client agreements to ensure compliance with terms. Coached team, as well as supported clients during internal transformation and company transition from Beeline to Starfield, maintaining same level of quality and customer experience.

* Work collaboratively with the Implementation team to develop and refine implementation strategies, processes, and procedures.* Work collaboratively with Sales, Development, Product Strategy, Managed Services, and other areas of Client Services to improve the effectiveness of the Implementation process.* Responsible for managing all Implementation activities.* Respond to and resolve issues in a timely way, balancing customer satisfaction, quality and relevance.* Communicate status of implementation activities with the SVP of Business Services.