Pam Shields Email & Phone Number

Coordinated Customer Projects and Installs for various Commercial Clients. Maintained and Continually Met scope of Project Timeframes. Met Company's Profit Margins.Controlled Commercial Clients Expense. Company Liaison for Commercial Clients. Worked closely with Client's Programming needs. Secured New Field Service Representatives (FSR) Vendors.Maintained Vendor, Client, and Technician Relationship and satisfaction.Supported External Departments within… Show more Coordinated Customer Projects and Installs for various Commercial Clients. Maintained and Continually Met scope of Project Timeframes. Met Company's Profit Margins.Controlled Commercial Clients Expense. Company Liaison for Commercial Clients. Worked closely with Client's Programming needs. Secured New Field Service Representatives (FSR) Vendors.Maintained Vendor, Client, and Technician Relationship and satisfaction.Supported External Departments within Organization. Sept. 2002 to 2003 INSTALLATION COORDINATOR Integrated Rollout SolutionsDispatched service calls.Processed Service Calls with Field Service Representative. Provided Status and Updates for Customer Inquiries.Provided Customer Resolution.Closed/Completed Service Inquiries from Customers and Vendors.Processed Invoices in a Timely Manner. Show less

Performed Customer Service for Incoming Calls.Resolved Customer Inquiries.Provided Resolutions for Customer Complaints.Resolved Customers' Billing InquiriesProgrammed Sprint PCS phones.