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•More than 40 years in banking and IT experience•Proven strengths as a team player, well organized, enthusiastic, loyal, and self-motivated, Successful problem solving•Possess the ability to handle multiple tasks and priorities to assist companies with advancing operations, processes and procedures•Core areas of expertise in direct and indirect consumer lending industry, retail banking sales and service, customer relationship management, risk management, audit and software Integration•Outstanding history of providing project resource capabilities in a Subject and Product Matter Expert role for system requirement analysis, functional specification development, workflow analysis, and business needs assessments, quality assurance, testing and implementation•Skill set includes attention to detail, system design and knowledge of technical tools including SQL Database, TOAD and SQL Management tools and MS Office tool suite, JIRA, Confluence, WebexSpecialties: Agile Methodology, SDLC(Software Development Life Cycle), PDLC(Product Development Life Cycle), accountancy, business analysis, change management, credit analysis, customer relations, customer satisfaction, data processing, database administration, equities, finance, functional, implementation, infrastructure, loan origination, loan servicing, macros, mainframe, Microsoft word, personnel, project, reconciling, reengineering, reporting and analytics, research, retail, risk management, requirement gathering and interpretation, system administration, training, visual basic,
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It Business Systems SpecialistTd BankUnited States
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It Business Systems SpecialistTd Bank Mar 2010 - PresentToronto, Ontario, Ca•Design, Implement and Support Front End Origination product(s) for Retail Banking Operations. •Utilize Agile methodology, PDLC(Progam Development life Cycle) and SDLC(Software Development Life Cycle) methodologies. •Responsible for gathering and documenting system Requirements, Design and Deployment Strategy.•Manage change control records to meet change board requirements. High Rating with Change Control Board for deployments.•Analyze changes to interfaces, upstream and downstream of applications.•Work closely with Project Management to ensure cost and timelines are on schedule.•Assist test team with validation of testing requirements for each release in multiple environments.•Research and resolve issues reported in Production for applications and client/server environments. •Provide technical support to Reporting Analytics group including data queries, software installs and user connectivity to multiple applications. •Educate and train peers on origination system, documentation and support procedures.•Successfully deploy custom enhancements and fixes including BAU(Business as usual) items for more than 40 projects.•Designed and Implemented S.A.F.E Act(Secure and Fair Enforcement for Mortgage Licensing Act) and Dodd Frank, CFPB functionality to comply with Federal regulations for lending operations.•Implemented support procedures for third party vendor software used by internal clients. •Created internal SOP(Standard Operating Procedures) documentation for repository library. -
It Business ConsultantFidelity National Information Services Jun 1998 - Nov 2009Jacksonville, Fl, Us•Research Business Requirements and create Functional Specifications.•Perform on-site Business Analysis and Operational Reviews to consult on re-engineering needs, work flow requirements, system utilization, and functional Gap Analysis•Test software functionality and create user test cases.•Customize Sales and Service product(TouchPoint) for New Client Implementations.•Client List includes notable banks Military Bank(Bank of America affiliate), Bank of America, Citizens Bank and Pacific Capital Bancorp(PCB) •Co-Design Loan Origination System(ALSCOM) with a Risk Management Module(ACRM) and regulatory functionality in accordance with Federal Reserve laws.•Successfully served as Product Matter Expert and System Administrator during software performance testing, Trainer of Internal personnel and Clients on system functionality and Communication liaison between User and Developer.•Contribute as remote System Support representative for onsite Business Consultants of several client system implementations to resolve system issues.•Successfully programmed MSWord Macros of core and custom templates.•Obtain Technical knowledge of Sequel Database tool and Visual Basic language.•Solved many client issues due to Product, Industry and technical knowledge. -
Operations ManagerSuntrust Bank Jul 1986 - Jun 1998Charlotte, Nc, UsLeading provider in community banking philosophy for customer satisfaction, customer retention, and lending productsKey Achievements: Consistently received satisfactory internal, state, and federal audits.Worked closely with system support to resolve problems with mainframe applications.Implemented cross training program that resulted in comprehensive contingency planning and increased employee competence.Assumed responsibility of area on short notice in adverse situation. Quickly reorganized area and successfully passed all aspects of internal audit.Responsibilities: Managed more than 10 operation teams including seven person accounting staff responsible for reconciling accounts for wholesale and retail banking products; installment and commercial loans (prime and subprime), equity loans, credit lines, tax lien certificates and finance company products.Reviewed and approved 300+ account reconcilements with total balances over $1 billion. Created training standards for new employees. This included determining optimum training methods, establishing appropriate time schedules, and authoring sections of the training manual.Served Area Security Coordinator and Site Administrator for data processing systems used within Bank.
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Frequently Asked Questions about Pam Stone
What company does Pam Stone work for?
Pam Stone works for Td Bank
What is Pam Stone's role at the current company?
Pam Stone's current role is IT Business Systems Specialist.
What is Pam Stone's email address?
Pam Stone's email address is st****@****uth.net
What is Pam Stone's direct phone number?
Pam Stone's direct phone number is +1 856-751*****
What are some of Pam Stone's interests?
Pam Stone has interest in Kids, Cooking, Electronics, Home Improvement, Reading, Crafts, Gourmet Cooking, Parenting, Sports Memorabilia Collecting, Collecting.
What skills is Pam Stone known for?
Pam Stone has skills like Business Analysis, Mainframe, Risk Management, Visual Basic, Functional Requirements, Database Administration, System Administration, Credit, Data Processing, Training, Customer Service, Finance.
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