Pam Sutton Email & Phone Number

Waynesville, North Carolina, Us

Oak Brook, Il, Us

Account Manager and Financial Functional Business Analyst• Account Manager responsible for 11 clients, managing to multiple contracts to maximize revenue and profit opportunities, while aiming to achieve the highest levels of customer satisfaction• Develop and maintain client-business relationships• Prepares communication and conducts strategic account reviews regularly to review service needs and usage trends• Coordinate resources, integrations, and project tasks to support current initiatives• Provide configuration, system analysis, scripts, training, documentation, and implementation support• Assist in other data related activities to support current projects• Troubleshoot with client users to resolve application issues• Prepare and execute SQL statements• Gather requirements and create design specifications for developers, testing the development and coordinate implementation of development project.• Functional project implementations include: o Batch Approval Security o EFT implementations o Financial Lead for 9.1 Upgrade o Client site upgrade testing o AR module redesign modifying all AR applications and interfaces to using customer long address book number vs customer address book number o Integrity Reports for all financial modules o Design and create financial reports o JDE 9.1xxx Tools Release upgrades• Assisted with Autotask implementation, an IT business management solution that combines Service Desk, CRM, Projects, Time & Expense, Billing for Manageforce Corporation

Charlotte, Nc, Us

Provide JD Edwards expertise and functional support for multiple Titan clients in the JDE modules focusing on Financials. (Accounts Payable, General Ledger, Accounts Receivable, and Fixed Assets).• Financial Team Lead for JDE 9.0 upgrade• Financial Team Lead for JDE 9.0 Code Current• Support Lead for implementation in JDE 8.10 to multicurrency environment• Write and execute SQL statements• Net Change and User training• Provide Specifications to development for custom report/application modification designs, and worked with CNC staff on troubleshooting of technical issues• Testing of financial development and reporting• Troubleshooting with business users on a daily basis along with client management as needed• Client Communication – oral and written• Client Status Reporting• Maintaining client helpdesk tickets• Helpdesk ticket reconciliation between client portals and Titan portal

Memphis, Us

Provided JDE application systems support for Accounts Payable, General Ledger, Accounts Receivable, and Fixed Assets for six locations including:• Periodically analyze, review and alter programs to ensure optimal efficiency or adapt to new requirements.• Develop financial applications and reports, along with data conversions used by 3rd party vendors (banks, 401K companies, etc.), ensuring confidentiality and the accuracy of financial data.• Revised and created new financial reports in JD Edwards One World to become Sarbanes-Oxley compliant, along with audit reports for security.• Lead role in effort to test and implement Electronic Software Update’s. • Troubleshoot end-user issues daily.• Document program development, logic, coding, and corrections.• Training of end users and internal staff to support new processes or changes.• Respond to daily Footprints System Support Request Tickets for all Evergreen Financial Modules.• Developed a method to move Fixed Assets to history and created a file to load new balances after company buy out.• Set up new companies, AAI’s and chart of accounts for each business unit within company.Implemented New JDE Functionality.• Electronic Funds Transfer.• Evaluated Receipt.• Bank Reconciliation.• Positive Pay.• Sales and Use Tax Matrix for two of our six locations.• Designed a wood chip freight program to maintain $15.5 million dollar per year wood chip freight process. This process included new tables, applications and table conversion.Six Sigma Green Belt.• Team lead for Sales and Use Tax Team for four of our converting operations. A process was developed using JD Edwards and adopted by each location. • Participated as core member on several other teams for JD Edwards process change.

Us

General Duties• Supervised month-end closing activities.• Ensured the financial integrity between local systems and corporate systems.• Coordinated and analyzed the Canton Mill location travel system.• Created financial reporting using internal legacy systems.• Maintained standard product cost databases using Impact 3C.• Prepared training sessions for the Accounting department.Implementation/Upgrades.• JDE B7332 replacing legacy system software GL, AR, AP.• Upgrade from B7332 to XE – AR, GL, AP, FA.• Developed Test Scripts for Users.• Provided end user training and support.

Held various positions within Accounting• Implementation of GLUS (General Ledger Uniformed System) on the 4381 mainframe.• Created reports using Nomad, CFRS and OURS on the 4381 mainframe.