Facilitate company strategies for MRO management. Perform physical inventory of parts and supplies. Conduct daily, weekly and monthly cycle count adjustments. Process inventory discrepancy reports. Issue parts and supplies to maintenance and production personnel. Conduct entry in computerized maintenance management system. Perform retrieval and disbursements of goods issue tickets from storeroom. Process receiving and restock inventory. Obtain RMA numbers from supplies as needed. Prepare items for shipment and or communicate with suppliers as required. Conduct dispatching repair and returns. Document all stock-outs and last issues. Train new associates.

Performs activities necessary to assist timely shipment of medical supplies to existing customers in accordance with all regulatory requirements, department procedures, and Company policies. Handle escalated call from angry customers and solve the issue. Create documents needed per insurance regulations for orders to ship. Reviews and distributes emails from the previous order mailbox to the appropriate patient care services coordinator/representative. Reviews and distributes voicemail's to the appropriate patient care services coordinator/representative. Receives and processes all returned No Contact Letters (NCL's) Backorder Report: Distributes and maintains the backorder report. Reviews balance order spreadsheet and ship orders. Issued returns and send replacement orders if necessary. Provides assistance to the CCO/LC to ensure HCD is fully compliant with all federal and state statutes, regulations and policies, CHAP requirements and policies and HCD's Compliance Program and Standards, including but not limited to, maintaining strict confidentiality and privacy of patients' protected health information (as defined by HIPAA) in accordance with HIPAA regulations, cooperating with internal and external investigations, reviews and audits, encouraging and engaging in good faith reporting of compliance concerns, participating in and ensuring all staff members participate in annual and ad hoc compliance training, and understanding and complying with and ensuring all staff members understand and comply with HCD's Compliance Program and Standards.

Coordinates shipments of medical supplies to existing customers in a high volume call center in compliance with company & regulatory policies/directives. Properly document & note all orders worked with actions taken and other pertinent information. Make sure patients account has correct ICD 10 codes for billing. Maintain current knowledge of, and adhere to the company’s product formularies. Meet & maintain department productivity standards. Demonstrate knowledge of insurance procedures & regulations and be able to discuss them with customers, medical professionals and caregivers as they relate to specific customer policies. Consistently ensures order accuracy by reviewing company standards, requirements & policies by performing self-quality checks. Maintains acceptable QA Standards on calls as measured by Customer Service Leadership & QA Department. Back up on specialist duties when needed which includes: Manual Dialer Spreadsheet, Billing Hold Spreadsheet, Balance Orders, Callbacks and Ship Fails. During the past year, I have been instrumental in training multiple employees through the Career Pathing Program for Uro/Ostomy and Wound

Answered multi-line phone. Assist sales personnel with entering orders into Quickbooks. Process web orders as they are received. Assist warehouse with the pulling & packing of orders.. Ship packages via UPS Worldship, UPS Freight & Southeastern Freight. Track purchase orders for receiving. Process receiving and stock inventory. Assist with yearly inventory and any other projects as needed.

Duties included keeping track of incoming and outgoing mail. Answered phones and security gate. Received and issued inventory and assisted in physical inventory counts. Tracked coal cars and consumption of coal in site specific software. Kept monthly spreadsheets for lime and ash receipts and consumption. Copied invoices and matched them with proper PO, scanned and filed documents electronically. Handled UPS shipping. Managed yearly medical program. Ordered office supplies for entire facility. Handled canteen fund. Updated MSDS records as needed. Planned facility safety meals and special events. Handled all purchasing and receiving duties when required. Provided support to numerous plant staff and special projects as needed.