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Federal Civilian Contracts/PMO Support• Work closely with and engage federal client(s) to elicit requirements and needs; ensure product meets client’sspecifications.• Duties include handling client requests through the Veteran’s Affairs Customer Service Request (CSR) and ECSP systems.• Updating Veteran’s Affairs ECSP site, SharePoint and other tracking sites and documentation.• Participate and provide input to client and team meetings.• Adhere to Agile/Scrum methodology.

Federal Civilian Contracts/PMO Support• Work closely with and engage federal client(s) to elicit requirements and needs; ensure product meets client’s specifications.• Risk Manager - documenting & tracking project risks and issues. Facilitating a weekly risk management meeting and providing input into the weekly IPT meeting. Update Rational tracking toolset and government client dashboards.• Providing in depth content for the Business Requirements Document, System Requirements Document and System Design Document, Gap Analysis, Integrated Project Team Document, plus creating other documentation as needed.• Interacting with all levels of client and company management to ensure all tasks are accomplished, meets the project needs and is of the highest quality.• Use of automated tools such as SharePoint, Rational, Primavera and VIP, as required by the client for project completion.• Adhere to Agile/Scrum methodology.

KY KAAAP ProjectPam is an information analyst with the U.S. Public Sector Document Management group where she provides requirements gathering and documentation, especially as they relate to e-Forms. As e-Forms team lead she facilitates client meetings with SMEs. She conducts presentations for client and stakeholders to demonstrate solutions. She provides client advice on e-Form best practice guidelines. Develops, designs and program intelligence into e-Forms using various software. Responsible for e-Form solution resource planning and scheduling to ensure project deadlines are met.

In charge of project planning, development, staffing, management and performance of electronic forms team for a $4.5 million, publicly traded company specializing in Federal Government contracts. Direct activities involve customer contact, project management and billing. Train, direct and motivate electronic forms team made up of forms technicians and programmers. Manage and coordinate action plans for daily operations, establish work priorities and ensure customer inquires are handled effectively while meeting delivery, productivity, quality and cost goals. Direct project management efforts in support of goals.Orchestrated $1 million, web enabled, and 508 compliant forms project between four collaborating government agencies, achieving or exceeding all key measurement parameters.Coordinated migration plans and procedures to keep forms program current with new technology.Reduced redundancies between projects and improved productivity by 50%.Manage concurrently running projects for various clients.Designed and conducted training program for forms team.Designed and conducted 2-5 day client training program for design and maintenance of forms. Implemented software version controls.Implement employee productivity tracking program.Implemented employee recognition, measurably improving staff morale.

Ensured high standard of quality and operability of source code to ensure Y2K compliance for government agency's Mainframe applications written in COBOL, using TICTOC, ROSCOE and Data Query working in a designated LPAR. Maintain an acceptable workload/productivity level to ensure meeting October 1999, drop-dead date for code conversion/testing of agency wide applications. Duties included:Develop and execute test plansCreate test case matrixPerform data conversion for batch and CICS processingModified and created JCL and documentation for all test proceduresTrained/Assisted new hires in Quality Assurance test procedures.