Pam Weeks Email & Phone Number

Bound Brook, Nj, Us

Piscataway, Nj

o Support customer’s with access issueso Research and report technical issueso Accurately and thoroughly document incidents in Oracle Service Cloudo Follow up with appropriate teams for resolutiono Assign incoming incidents to appropriate team memberso Work closely with other teams to assist customer; Order Management, Licensing, Pubtech, AR, Sales & Product Ownerso Compile usage reports for IEEE Authorized Dealerso Update customer accounts in Salesforce.com, Siebel,… Show more o Support customer’s with access issueso Research and report technical issueso Accurately and thoroughly document incidents in Oracle Service Cloudo Follow up with appropriate teams for resolutiono Assign incoming incidents to appropriate team memberso Work closely with other teams to assist customer; Order Management, Licensing, Pubtech, AR, Sales & Product Ownerso Compile usage reports for IEEE Authorized Dealerso Update customer accounts in Salesforce.com, Siebel, and eRightso Notarize documents as needed Show less

Piscataway, Nj

o Administer customer access to online journals using eRightso Create and/or update account information in Saleforce.com as neededo Create opportunities in Saleforce.como Research customer's orders in Siebelo Work closely with various teams to ensure customer satisfactiono Update Excel spreadsheets with customer information

o Worked closely with sales team and customer service to resolve order issueso Responded to customer incoming calls and e-mails seeking assistance with SAP and various web applications including Siebel and Salesforce.como Documented and monitored open issues via database applicationo Generated reports from HP ServiceDesk regarding open issueso Evaluated customer problem and routed to appropriate Tier level specialist while still monitoring issue through resolutiono Arranged… Show more o Worked closely with sales team and customer service to resolve order issueso Responded to customer incoming calls and e-mails seeking assistance with SAP and various web applications including Siebel and Salesforce.como Documented and monitored open issues via database applicationo Generated reports from HP ServiceDesk regarding open issueso Evaluated customer problem and routed to appropriate Tier level specialist while still monitoring issue through resolutiono Arranged meetings and training courseso Conducted training courses to train new helpdesk responderso Made travel arrangements and reconciled expense reportso Prepared and shipped packages Show less

o Received incoming calls from customers and sales team to place orders or for order statuso Created sales orders in a sales and distribution database (SAP)o Coordinated product delivery and installationo Reconciled billing upon completion of installationso Supported business development by forwarding on sales leads