Pam Weining-Mize Email & Phone Number

Alpharetta, GA, US

I lead global strategic planning and process re-engineering to drive business outcomes, overseeing teams across product execution, technical BAs, and portfolio management. I ensure alignment with organizational goals, streamline processes, and champion internal system improvements for successful product launches and customer satisfaction.* Built and.

• Increased customer experiences and response times by 20 %, researching, identifying, and implementing more effective integrated communication tools, products, and platforms for crossfunctional teams
• Developed a comprehensive RFP framework for outsourcing, detailing service requirements, performance expectations, and criteria for evaluating vendor capabilities, pricing, and service levels
• Proposed an optimized organizational structure for CS and UW, incorporating in-house and BPO models while accounting for scalability, staffing needs, and collaborative efforts to support objectives
• Assessed and enhanced existing information-sharing processes between CS/UW and Claims TPA, recommending tools for real-time alerts, policy updates, address changes, and data sharing
• Defined and established clear KPIs, controls, and success metrics for CS and UW operations as well as a structured process for tracking performance against established benchmarks

Atlanta, GA, US

I led strategic planning and process re-engineering to boost efficiency across Product Management, Operations, and IT teams. Managed top vendor relationships, optimized contract terms, and directed life-cycle improvements for interdepartmental processes. I also standardized core product offerings across 10 states, driving cross-functional collaboration.*.

Woodland Hills, CA, US

Responsible for all process definition and reengineering, including building technology to enable efficenices and reduce head count and building/monitoring metrics to assure success. Manage existing web site applying competitor analysis to build a road map the the web futureBusiness owner for $3.3M web service platform to enable customers 100% self service.

New York, NY, US

Represents business and manages all business components of web portal project (B2B, B2C, B2E) ensuring that division goals and strategies are well defined, communicated and understood by all areas of the business. Works in collaboration with IT and 3rd party resources to plan and administer work relative to all aspects of web portal initiative..