Pamala Lycos Email & Phone Number

Michigan, United States

Houston, Texas Area

Attended an online college that specializes in paralegal studies. Center for Advanced Legal Studies is a nationally accredited college active within the paralegal community.

Chelsea Michigan

•Maximized customer satisfaction by greeting and serving over 100 customers daily and promptly resolving any service issues.•Assisted in the implementation of new customer service strategies to improve overall customer satisfaction and retention rates.• Build and maintain strong relationships with customers to ensure customer satisfaction and loyalty.• Trained new customer service representatives on company policies and procedures to ensure consistent service delivery.• Resolve customer complaints in a timely and satisfactory manner to ensure customer loyalty and retention.

• Maintain an up-to-date knowledge of Printer Source Plus products and services,including limited edition and specialty items, to effectively promote and sell to customers.• Provide exceptional customer service to clients, ensuring their needs are met and their questions are answered in a timely and professional manner.• Offer personalized product recommendations to customers based on their specific printing needs and requirements, to enhance customer satisfaction and increase sales.•Develop and maintain relationships with existing customers to ensure customer satisfaction and increase customer loyalty.

South Australia, Australia

• Successfully met and exceeded sales targets by carefully unpacking stocks, accurately replenishing inventory, and consistently meeting customer demands.• Utilized my expertise in operating credit card machines to achieve a 15% increase in sales through smooth and efficient transactions.• Demonstrated outstanding sales skills, achieving the “Retail Sales Associate of the Month” Award in May 2011 and driving sales growth by 10%.• Promptly responded to general inquiries from members, staff, and clients through variouscommunication channels such as mail, email, and fax.• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.• Scheduled weekly inventory pickups and deliveries with vendors to ensure efficient stock management.

South Australia, Australia

• Ensured that the gas station pumps were regularly inspected and maintained to ensure optimal performance and minimize downtime.• Maintain a clean and organized store environment to ensure a positive customer experience and promote the image of the Caltex Petrol Station brand.• Provided exceptional customer service by promptly addressing and resolving customer concerns or complaints.•Efficiently process cash and credit card transactions to ensure accurate and timely payment processing.

Melbourne, Australia

• Assist customers in selecting the right lighting products for their homes by providing expert advice and recommendations based on their specific needs, preferences, and budget.• Collaborate with the store's visual merchandising team to create visually appealing lighting displays that attract customers and showcase the range of lighting products available.• Maintain a comprehensive knowledge of Ikea's lighting products, including their features, benefits, and specifications, to effectively assist customers in making informed purchasing decisions.• Manage the lighting department inventory to ensure stock availability and optimize sales.

Melbourne, Australia

• Develop and implement strategies to increase sales and profitability.• Optimize inventory management to ensure efficient stock levels and minimize losses.• Manage and coordinate all staffing activities, including recruitment, selection, hiring, and onboarding of new employees.• Implement training programs to enhance employee knowledge and skills.• Answer phone calls and emails to provide information, resulting in effective business correspondence.

Sydney, New South Wales, Australia

Associate Of Applied Science Degree, Legal Assistant/Paralegal, 4.00

Certificate, Legal Assistant/Paralegal, 4.00

Activities and Societies: Inducted into the Lambda Epsilon Chi (LEX) Chapter of the American Association of Paralegal Education. CALS.

Medical Office Administration, Associates Of Applied Science, 3.45

Coursework completed: Customer Service, Oral Communication, Microsoft PowerPoint, Human Relations, Word Processing, Legal Concepts.

G.E.D, General Education Diploma

Certificate, Citizenship And U.S. Immigration