Pam B. Email & Phone Number

Enjoying retirement.

Gainesville, Florida Area

• Product Management for Talent and Learning Management Analytics Product.
• Manage Solutions for SaaS, Hosted, and Premise Business intelligence.
• Manage priorities for backlog, balancing all the stakeholder requirements.
• Direct development of data warehouse, analytics, documentation tools, and training.
• Planned product releases, backward compatibility and suite integration..

• Client Engagement
• Led consulting initiatives in SMB market which provided increased revenue through technology based customer segmentation and social marketing strategies.
• Developed business plans for technology start-ups which helped them avoid the common traps for first time entrepreneurs.
• Coached CEOs of software start-ups and non-profits.

• Product Management for Non-Profit SaaS Solutions
• Brought on board specifically as a change agent to take company to next level of product growth through strategic vision and solid execution.
• Manage team of product managers in a Java and.NET, Agile Scrum environment.
• Led team in moving from a product centric approach to portfolio solutions adding data warehouse, analytics including big data tools, mobile, and market automation to the operational and accounting products.
• Worked with Non profit customers on their requirements for membership and fund raising systems.
• Built processes and knowledge base for both competitive intelligence and partner opportunities.

Orlando, Florida Area

• Product and Software Development Management
• Established a virtual office across multiple time zones and recruited a talented, collaborative team.
• Directed development and launch of early SaaS social networks using Open Source, HTML, and LAMP (Linux-Apache-MySQL-PHP).
• Drove product roadmaps and championed new product ideas to CEO, customers, and prospects, ensuring new business would support both top-line and bottom-line growth.
• Developed innovative new services which combined vertical advertising, content aggregation, and social networks. This provided additional online advertising revenue to entertainment industry clients.
• Selected and fostered partnerships that extended product capabilities in a timely manner.

• Product Management for Internet and Mobile solutions
• Led initiative for integration of social software with Enterprise applications, including CRM and SharePoint, resulting in sales to new key accounts.
• Introduced Agile product methodology to older waterfall.NET environment which reduced product to market timing.
• Defined new Salesforce.com product reports which improved insight into market needs.
• Led project for administration and date warehouse analytics reporting which enabled customers to evaluate and compare community activity.
• Produced new Product Requirements (PRD), Statements of Work (SOW) and Configuration documents providing more efficient development and sales processes.

• Strategic Integration of Customer Systems
• Drove post-merger integration of account-based systems from two companies to meet new customer relationship strategy. New model increased sales by 5% and provided a significant ROI.
• Leveraged new club model to cross sell to on-line retail customers as an interim post-merger strategy.
• Defined customer analytics roadmap which utilized customer purchasing patterns and behavior to drive increased profitability.Strategic Review of Back Office Systems
• Led newly created team in a strategic review of financial, human resources, marketing and customer service systems to enable company-wide upgrades to support business growth.
• Managed $3 million budget and increased productivity through introduction of Agile processes.

• Strategic Risk Management Assessment
• Developed a methodology for strategic assessment of business risk for an international manufacturing company.
• Organized and deployed risk management workshops in North America, Puerto Rico and Europe, across all departments of business, consolidating results for the executive team in NJ.