Pam Behrens, Pmp Email & Phone Number

Volunteer business mentor for program called Power Up Spartanburg, based on MIT VMS program. Honored to be asked to participate and happy to be putting my business experience to use in this team based approach to mentoring small and minority owned businesses in Spartanburg county. The diverse experiences and perspectives as we exchange ideas are rewarding.

Greenville-Spartanburg-Anderson, South Carolina Area

Accountable for existing and new elements of offered technology solutions and supporting systems.Strategized, prioritized, facilitated and monitored backlog of fixes, features, functionality. Ensured activities are informed by the voice of the customer.Researched and wrote business cases and functional specifications.

Greenville, South Carolina, United States

Coordinating the 2020 Leadercast Women, 2021 Leadercast and 2022 Leadercast events - establishing a committee, planning a distributed approach due to Covid-19, working with vendor, communicating & coordinating with non-Greenville sites.Co-lead of Support Pillar focusing on events including virtual speed networking and panel discussions.Member of Communications team - Assisting with planning of and execution of 2 Pearls of Wisdom, 2 Leadercast events, and 2 Women on the Move activities; responsible for getting promotional flyers created with help of corporate communications, coordinating event lunch time activities, promoting via Yammer & Teams, as well as tracking, managing & communicating for event registrations. Moderated the December 2019 Women on the Move panel discussion.

Greenville County, South Carolina, United States

Formed a new integrations team, getting them started with Agile ceremonies and a backlog of requests, delivering first fully operational integration within 5 months. Developed internal quick reference guide.Served as liaison with stakeholders to set priorities, expand on needs and requirements, and provide decisions on direction and strategy. Moved to ordering team coordinating efforts to onboard additional users and prioritize development endeavors. Made recommendation to stop ordering operational pilot to reassess and pivot offer. Responsible for steering communication of change in strategy.Mentored 4 new team members in 2021.

Greenville, South Carolina Area

Working with B2B business, IS integration and SalesForce.com team members to grow ordering solution. Implementations grew from one strategic account to two strategic accounts and three non-strategic accounts. Coordinate with sales team to vet customer integration requests, share recommendations based on feasibility, manage configuration data gathering, facilitate testing with customer, organize communications, and execute roll-out plan. Address and enable support of customers and dealers.

Greenville, South Carolina Area

IS Methods & Tools team - Coached PMs/Scrum Masters to work within Michelin's processes to produce best possible end result for the business, provided training for newly starting Agile project teams. Assisting PMs/Scrum Masters with assorted questions, guiding them through leveraging best practices and resolving issues.Facilitated a Lean Management transformation to increase business satisfaction when working with IS.

Coaching IS PMs on an assortment of application projects and conducting training on methodology (risk mitigation, process, tools, planning, communication, support hand off, etc.) for both IS and business. Prepared milestone advices for steering committee members, participated on project steering committees. Key user for Clarity V13. Organized and facilitated 2 day professional development training for IS PM and Quality staff, included external speaker and internal presentations/discussions.

Managed a data purge, a PCI compliancy and a Shadow ZServices upgrade project. Successfully took over and completed a MicroStrategy Upgrade project.

Greenville, South Carolina Area

Organized monthly chapter dinner meetings - researched and lined up speakers, tracked registrants, coordinated menu with hotel, negotiated yearly contract with hotel, prepared content for promotion of meetings, wrote content for monthly newsletter, collected, summarized and shared meeting survey info, purchased speaker gifts and member door prizes. Hand wrote thank you notes for every speaker.Managed and coordinated activities and multiple subcommittees for 2011 Annual Symposium with a budget of over $800K, several levels of sponsorship, 10+ speakers and 180 attendees.Actively participate in board of directors - attend monthly meetings, contribute towards an assortment of decisions

Took over multiple workstreams from consultants, brought 4 to successful completion: implemented a new P-Card, instituted new Commercial Pricing Strategy, setup Commercial Inventory Replenishment Tool, and concluded Cost Value sub-ledger to General Ledger posting. Also brought to successful closure an implementation of the Ceridian Self-Service system. Guided team to balance their assignments and help to meet project goals. Aided management in dealing with issues and making needed decisions.

Consulted as an IS Project Manager at Michelin NA Headquarters, managed multiple projects, adhered to Michelin's 4P project management methodolgy; calculated project contracts, conducted risk assessments, completed monthly reforecasts, and written project management plans; used Clarity and Open Workbench for tracking; worked with in-house and third-party vendors

Consulted as a IT Project Lead at MetLife, in their Disability Insurance unit. Managed bundled software releases in the mainframe environment. Project teams consisted of tech leads, QC leads, development leads, and offshore development and QC staff. Adhered to SPS project mgmt methodology, SOX process, and release mgmt process.

Assumed management of Financial Controls Project for UnitedHealthcare Dental, taking it to completion; project team of 20 included offshore and U.S. external contractors; tracked, coordinated, and directed development, testing, and implementation efforts; managed shifts in contractor staffing as well as change control process, status reporting, and escalation of issuesCoordinated the transition of business functions from Fidelity Insurance to Mid-Atlantic Medical Systems Inc. (MAMSI)/UnitedHealthcare; interfaced with senior management and subject matter experts across the majority of departments at MAMSI – helping to move the project forward, 5 months ahead of scheduleServed as project manager for provider data migration effort, interfacing with MAMSI and UnitedHealthcare provider networks project teams, facilitated creation of data file layouts, report designs, user testing, and file transmissionsCoordinated communications between and the efforts of users, developers, and vendors for the SalesLogix Provider Networks customization projectAssisted with business requirements, coordinating assignments and prioritizationProjects/systems included the provider portal and it’s Online Referral System and Claims Lookup, Online Directories, the DB2-based Provider Database, and SalesLogix

Bs, Business Computers & Information Systems

Greenbelt, Lean Six Sigma