Pam Bernard Email & Phone Number

Northfield, Il

The College of American Pathologists, the leading organization of board-certified pathologists, serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine.

Responsibilities included designing/developing/delivering training for globally-deployed applications, developing processes for off-shore software testing and in-house training functions and managing resources within those groups.• Delivered training programs to global audiences consisting of webinar (Intercall and WebEx) and instructor-led sessions, quick reference guides, user guides, exercises, simple online learning modules (Camtasia and Authorware), train-the-trainer sessions and instructor guides• Planned training approaches and wrote training content for off-the-shelf applications including Open Text Document Management System, Elite Enterprise, Carpe Diem, and Business Objects; and for internally-developed applications for client/matter intake, conflict searching, deals information, survey creation and results reporting, intranet site content development, financial reporting, and work intake/flow• Involved in projects ranging in priority and complexity from regularly scheduled software maintenance to the highly strategic and complex interfirm billing process and a new business taxonomy, which affected the majority of our global applications• Effectively worked with project managers, product managers, business analysts, developers and business sponsors to understand business and technical requirements of each project• Implemented training project processes and created training materials templates for increased quality and consistency• Developed and implemented a quality assurance process aligned with our software development cycle and provided guidance to project teams on the process

Responsibilities included co-developing and delivering a "consultative selling" workshop and a "return on learning investment" workshop; and conducting system admin and report training for the training evaluation system

• Primary area of focus as Sr. Instructional Design Consultant was designing and developing instructional materials for software applications and interpersonal skills training• Primary role as Instructional Design Manager was that of project manager: wrote proposals, oversaw design and development, created and managed budgets and work plans, and secured resources• Worked with application developers and sales process sponsors to develop user reference guides and an online learning resource for the firm’s contact and sales opportunity management system• Delivered a variety of interpersonal skills courses to global audiences; topics included effective communication, presentations, facilitation, coaching, teaming, and time management• Designed agendas and activities and secured speakers and content for specialist conferences• Acted as staffing lead for my instructional design group by monitoring resource availability and interacting with customers to determine high level project scope and resource requirements• Acted as performance manager for four instructional designers; collaborated with them to set goals, met frequently with them to discuss progress, and wrote performance reviews

Responsibilities included overseeing the development and production of PPI course material, planning development schedules, allocating resources to projects, and managing a staff of 10 and a $1.6 million budget• Oversaw the creation and implementation of a new development process and product format• Implemented a cross-training program which resulted in increased employee morale and a decrease in budget spent on contract resources• Worked closely with local offices to meet the training needs of their clients by identifying project scope and providing resources to develop their custom courses

Responsibilities included overseeing the development and production of courseware customized to client specifications, managing the timeline and quality of each project, and managing a full time staff of five

Responsibilities included teaching standard and custom computer courses for Lotus SmartSuite, Microsoft Office, Lotus Notes, Windows and OS/2 at PPI locations and client sites

Responsibilities included preparing lesson plans, and developing and grading hands-on activities, homework assignments, and exams for the first two sessions of the Office Computer Applications program

Responsibilities included preparing and conducting hardware product demonstrations, providing telephone and on-site support, and providing technical and sales assistance at industry tradeshows

Responsibilities included responding quickly and accurately to Defense Department requests for price quotations, order status, and product information, and researching hardware options for best configuration; held Secret security clearance

Responsibilities included demonstrating graphics software products to prospective customers, developing and teaching software classes, providing telephone support, and supervising administrative personnel