Pamela Brechlin Email & Phone Number

Miramar, Florida, Us

We help small businesses document and analyze the systems they use in business everyday. Do you have your business processes documented? Do you know you should be documenting your systems and don't have time to do it? That's where we come in...We help you determine the systems and document them for you. Once documented, they can be reviewed for improvements. Why improve what's working? If there is a better way to accomplish something wouldn't you want to know? If you could save time and money wouldn't you want to do it?

Round Rock, Texas, Us

• Demonstrated ability to learn new software products and authoring tools in a timely manner so as to start documenting product features as soon as possible.• Used Madcap Flare and XMetal to author documentation and prepare online help and manuals.• Communicated regularly with team members and SMEs using SCRUM and Agile methodologies to learn about new product features, facilitate questions and maintain an open line of conversation.• Maintained several projects simultaneously and prioritized time so that all work was completed on time.• Reviewed peer written content to ensure company standards were followed with regard to well- formed DITA topics, style, usage and a single voice across all documents.• Utilized virtual environments to install and run products to understand and document product features.• Developed project templates for other technical writers, using Madcap Flare that adhered to company wide specifications.• Used problem solving skills to assist peers with Madcap Flare questions and issues.• Collaborated with developers, documentation team and quality assurance to attain reviews of technical details.• Utilized single sourcing in projects to save costs on localization and future updates.• Found and reported many potential product defects in advance of the product release.

Aliso Viejo, Ca, Us

Boca Raton, Florida, Us

• Used Robohelp to document Clarion, a 4GL software development tool.• Provided Language Reference Guide, Report Writer Guide, Utilities Guide, Getting Started Guide and other guides for various add-on products.• Assisted development and quality assurance teams by reporting potential defects.

• Managed day to day technical support team. Made sure phones are staffed and that customers were not on hold for an abnormal amount of time.• Assisted customers with Clarion language and inner workings of Clarion software.• Created knowledge-base articles on common questions and problems.

• Used Clarion Software to program various customer projects.• Met with clients to ascertain project specifications.• Met with clients to review project progress/solution.

• General IT help• Helped users with general computer hardware and software knowledge.• Setup new computers for users.