Pam Conrad Email & Phone Number

Pam is passionate about customer experiences -- and co-founded Mile7 to help companies ensure exceptional experiences for their customers. Using a combination of user research, UX strategy and design, and market research, Pam and her team deliver thoughtful, actionable recommendations for mobile apps, websites, medical devices, wearables, and AR/VR products. She has worked closely with healthcare, B2B and consumer-focused clients, including BCBSA, WebMD, Welch Allyn, Anthem, InstaMed, Cambia, Intel, McAfee, Symantec, Jama Software, Stop & Shop, Consumer Cellular, Learning.com, Corporation for Public Broadcasting and PBS.Pam's passion for customer experience comes from a place of empathy and the belief that using products and services should be delightful.Pam has conducted task analysis, usability studies and usability research, heuristic reviews, user interviews (IDIs), and contextual inquiry. She has also lead user centered design projects.Specialties: Project lead, strategist, and user advocate. Certified usability analyst experienced in usability testing, iterative Agile UX research, IDIs and UX analysis. Training includes customer journey mapping.

Listed skills include User Experience, Interaction Design, Usability, Usability Testing, and 13 others.