Pam Doak Email & Phone Number

Tulsa, Oklahoma, United States

Tulsa, Oklahoma Area

Tulsa, Ok

Provided administrative and strategic leadership of site’s Infusion Services practice. Directed 2 managers and 53 nurse and support staff. Created procedures and processes that streamlined patient experience and allowed for high quality care delivery. Engaged staff in process improvement and problem solving.♦ Standardized processes, care plans, and wound care products, across sites, through project collaboration; resulted in high-level of patient care, increased efficiency, and decreased… Show more Provided administrative and strategic leadership of site’s Infusion Services practice. Directed 2 managers and 53 nurse and support staff. Created procedures and processes that streamlined patient experience and allowed for high quality care delivery. Engaged staff in process improvement and problem solving.♦ Standardized processes, care plans, and wound care products, across sites, through project collaboration; resulted in high-level of patient care, increased efficiency, and decreased expenses.♦ Managed construction project that increased infusion space 125%; completed on-time, and within budget. ♦ Led Critical Alerts project to achieve faster notifications and quicker response times.♦ Nursing Project Lead in implementing Pyxis ES. Exceeded goals for use and compliance, through Pharmacy collaboration♦ Led Nursing staff in surpassing medication scan rate improvement goal.♦ Created clear decision guidelines for Medical Support / Urgent Care of Infusion Center, by partnering with physicians. Show less

Tulsa, Ok

Managed reports and upgrades to Electronic Health Record (EHR) system by collaborating with clinical staff, physicians, and IT. Led integrated testing of changes to enhance system and comply with regulatory requirements.♦ Established Super User team that provided personalized EHR education and assistance on requirements and system changes; significantly increasing physician order entry (CPOE) ♦ Developed and implemented EHR that passed Leapfrog testing for CPOE, every year.♦… Show more Managed reports and upgrades to Electronic Health Record (EHR) system by collaborating with clinical staff, physicians, and IT. Led integrated testing of changes to enhance system and comply with regulatory requirements.♦ Established Super User team that provided personalized EHR education and assistance on requirements and system changes; significantly increasing physician order entry (CPOE) ♦ Developed and implemented EHR that passed Leapfrog testing for CPOE, every year.♦ On-boarded replacement Director of Clinical Informatics, enabling smooth transition, and on-going service. Show less

Tulsa, Ok

Supervised 54 employees in delivering high-quality Oncology care. Managed multi-million dollar budget efficiently. Introduced new processes and technology to improve patient outcomes. Engaged and broadened staff depth and competencies.♦ Created and implemented new processes with staff, that improved Nurse call turn-around times (TAT).♦ Improved continuity of care and patient outcomes by developing and leading interdisciplinary team that created provider tool and streamlined… Show more Supervised 54 employees in delivering high-quality Oncology care. Managed multi-million dollar budget efficiently. Introduced new processes and technology to improve patient outcomes. Engaged and broadened staff depth and competencies.♦ Created and implemented new processes with staff, that improved Nurse call turn-around times (TAT).♦ Improved continuity of care and patient outcomes by developing and leading interdisciplinary team that created provider tool and streamlined communications, admissions, and discharge processes.♦ Increased achievement of physical therapy (PT) goals by collaborating with PT team.♦ Designed 100’s of core documents for system-wide Electronic Health Record upgrade, as Nursing Lead on project team. Earned Moment of Truth Award: Team Spirit. Show less

Tulsa, Ok

Supervised and monitored staff performance and served as after-hours Administrator. Ensured optimal care provided to patients in both inpatient and outpatient setting through staffing decisions. Managed employee and physician concerns and patient and safety issues. Managed for high-performance and deep capabilities.♦ Achieved patient satisfaction score of 96% through staff engagement and development in providing exemplary patient care. Earned Quality Commitment Award. ♦ Recognized with… Show more Supervised and monitored staff performance and served as after-hours Administrator. Ensured optimal care provided to patients in both inpatient and outpatient setting through staffing decisions. Managed employee and physician concerns and patient and safety issues. Managed for high-performance and deep capabilities.♦ Achieved patient satisfaction score of 96% through staff engagement and development in providing exemplary patient care. Earned Quality Commitment Award. ♦ Recognized with plaque for "Outstanding Dedication, Compassion, and Razor Sharp Skills. Thank you for being there for me and giving me a 2nd chance at life"; donated by patient. Show less

Mba

Bsn, Registered Nursing/Registered Nurse