 Proficiently documented files by scanning, uploading and making journal entries into two computer systems resulting in quicker and more efficient access to information  Gathered and uploaded new information for company rosters by researching online which resulted in co-workers having more information readily available when dealing with clients Consolidated files as part of office reorganization and going paperless

 Recorded and documented customer orders and returns and prepared adjustments to accounts electronically and manually Efficiently performed a wide variety of administration duties such as order entry, emailing, faxing, photocopying and filing Resolved and rectified customer discrepancies and concerns, and provided helpful and timely assistance to customers  Expedited orders in a prompt and accurate manner to secure monthly projected targets  Collaborated with customers and employees via email, phone or in person to answer questions and disseminate or explain information Developed and maintained high quality customer relationships which contributed to customer loyalty and future business  Processed payments and worked with department managers to help reconcile accounts Trained and supported new staff on software such as Glovia ERP and Microsoft Word, Excel, and Outlook  Provided additional administrative support to various departments to complete tasks and fulfill goals with tight deadlinesPRIOR TO 1985 Prioritized and fulfilled work orders ranging from $500.00-$50,000.00 each in cost for shipping and pick up on a daily basis Facilitated customer orders, warranties, and returns Maintained an organized inventory system to assist in efficiently executing annual inventory counts  Organized department in a systematic and orderly fashion which increased productivity and safety