- Develop and manage annual BBB’s marketing budgets, ensuring efficient allocation of resources across campaigns and projects- Manage a direct team of four to five individuals - Launched BBB’s Junior Board and an internship program to develop future talent and amplify BBB’s mission.- Oversee the integration of BBB’s third-party digital marketing agencies, ensuring cohesive tracking and reporting across platforms- Developed an in-house digital advertising sales program to increase BBB’s non-dues revenue income- Manage BBB's Educational Foundation a 501(c)(3) and its programming

- Designed, organized, and implemented outreach programs tailored to community needs within BBB’s Educational Foundation including its TeenSmart Financial Literacy Workshop, Senior Awareness Initiative, Military & Veteran Initiative, and additional foundation programming- Facilitated and/or conducted over 1,000 presentations, and workshops to promote BBB’s Educational Foundation objectives for various audiences including inner-city youth and senior citizen events- Successfully planned events/programs from concept to execution, including webinar series, community events, educational workshops, and a retention program

- Provided compassionate support to stressed callers following an accident or damage to their property- Received first notice of loss, reviewed and/or located policies, validated coverages/policy, and determined the appropriate course of action and loss type- Collaborated with coworkers to ensure that all status updates and questions were relayed to the clients

- Managed social media presence including Facebook, Twitter, Instagram, and Pinterest- Event Management - booking venues, assisting in local events, donor relations- Oversaw general office administration

- Developed and implemented new café addition- Created employee training manual and trained 10+ new employees - Supervised front-of-the-house operations

- Created advertising and promotions to increase traffic - Executed strategic promotions including discounts, samples, gifts, coupons, sweepstakes, contests, and events- Managed daily restaurant operations including front and back of the house, food preparation, financial data compilation, directing of staff and community relations

- Managed the ticket sales system and assisted with event logistics for Speaking of Women’s Health, a full-day conference for 1000+ women - Website maintenance: design, event marketing, media relations, advertising - Program administration: logging contracts, fulfilling mail orders, updating the budget- Donor, sponsor, and volunteer relations: completion of meeting minutes and reminders, committee reports, tracking event vendors, attendees, sponsors

- Assisted in phone fund-raising of lower-level renewal gifts for the Annual Fund - Executed new promotions and marketing material through networking, sponsorship events, and telemarketing- Documented monetary contributions and subscription sales; assisted in recognition mailing