Responsible for the pharmacy billing of several nursing homes including their private patients, working with various billing screens and reports. Answering telephone calls from facility directors and staff along with nemerous private patients regarding their pharmacy bill or insurance questions. Make telephone calls to facilities, private patients, health insurance companies regarding unpaid pharmacy insurance claims, and responsible parties regarding patient status, insurance, billing and… Show more Responsible for the pharmacy billing of several nursing homes including their private patients, working with various billing screens and reports. Answering telephone calls from facility directors and staff along with nemerous private patients regarding their pharmacy bill or insurance questions. Make telephone calls to facilities, private patients, health insurance companies regarding unpaid pharmacy insurance claims, and responsible parties regarding patient status, insurance, billing and various other reasons. Run reports via PC such as verification reports, insurance unbilled, rejected claims report, and Account Trial Balance reports monthly. Operate five systems, QS1, Frameworks, Sage Accpac, Cover My Meds, and DocuTrack for daily work duties to include resolving rejected claims, filling out prior authorizations along with insurance forms, Calling insurance companies for overrides on refill too soon, alternatives for non covered and non formulary medications. Department Trainer.. Projects and Spreadsheets monthly. Show less

Worked in an in-bound call center answering telphone calls from customers and insurance agents for TX, AL, LA, GA and FL. Worked via PC and auto quoting system to provide accurate quotes for GMAC Insurance agents. Worked with various billing and insurance screens, answering questions regarding bills and typed up letter of experience and provided a one call resolution. Gave excellent customer Service to all callers and was top three on the floor prior to departure. Worked with internal and… Show more Worked in an in-bound call center answering telphone calls from customers and insurance agents for TX, AL, LA, GA and FL. Worked via PC and auto quoting system to provide accurate quotes for GMAC Insurance agents. Worked with various billing and insurance screens, answering questions regarding bills and typed up letter of experience and provided a one call resolution. Gave excellent customer Service to all callers and was top three on the floor prior to departure. Worked with internal and external customers daily and provided reports and worked on projects as needed. Was "top saver" across the floor by resolving customer issues and showed them the many benefits by continuing their business with GMAC Insurance. Saved the company thousands of dollars by recruiting customers into keeping their insurance policy. Worked in the inbound claims department taking calls from claimants regarding their accident. Show less