• Clearly communicate, in person, in meetings, on phone, email, and Live Meeting. • Utilize strong customer service background, relational acumen, and self-motivation skills to manage accounts with a high degree of satisfaction. • Provide weekly submission of trends that illustrate partner satisfaction, buying patterns, and market opportunities.• Selected as coach for Quality Assurance Team to assist with mentorship of Inbound/Outbound Agents providing feedback to ensure quality… Show more • Clearly communicate, in person, in meetings, on phone, email, and Live Meeting. • Utilize strong customer service background, relational acumen, and self-motivation skills to manage accounts with a high degree of satisfaction. • Provide weekly submission of trends that illustrate partner satisfaction, buying patterns, and market opportunities.• Selected as coach for Quality Assurance Team to assist with mentorship of Inbound/Outbound Agents providing feedback to ensure quality consistency.• Work cohesively and constructively in a global team setting with limited supervision. • Manage Microsoft Partners by enrolling them into the Microsoft Partner Network at the appropriate level for their business needs and finding the “best fit” competencies to showcase their organization’s expertise in the marketplace. Show less