Pamela Charlette Email and Phone Number

Responsible for strategic planning and management of financial, human and administrative resources, formulation and implementation of the mission, strategy and action plans through policies, legislations; Lead the budgetary planning and monitoring performance of the Ministry.Oversee and leads the departments for Habitat (land, housing) Infrastructure andLand transport- Over 200 staff of the MinistryHabitat: The primary strategic objective of the Department is twofold;Efficiently manage the land and housing demand of the country and satisfy thedemands for both residential and commercial purposes in a transparent and fair manner. These are achieved through Land bank projects and various housing products target to different segment of the population. but also requires the following activities to be undertaken. Infrastructure: The Infrastructure Department is mandated to provide Government with specialist services for civil engineering & construction project. It is the means to get better price, standard and efficiency in project design, management and implementation. Its capacity has expanded to cover specialist fields such as reclamation works, design of national infrastructures and buildings etc schools, clinics, police station etc) opposed to mainly working on housing & estate developments from its former role. Land Transport: TheDepartment is responsible for all land transport sectors in Seychelles. TheDepartment of Land Transport’s main objective is to establish policies and regulations to ensure proper monitoring of policies and effective enforcement of regulations with the ultimate goal to ensure safe and reliable transport infrastructure and systems. Oversees the state-owned enterprise (SOE), Authorities and agencies underthe portfolio: (Property Management Company, Seychelles Public Transport Corporation, Housing Finance Corporation, Seychelles Land Transport Agency, Planning Authority and Road Transport commission.

Oversees and leads the departments for Fisheries and Agriculture-over 150 staffTo ensure we meet the county’s food security and nutrition needs and reduce risksand vulnerability through appropriate policies and legislations whilst maintaining a high level of bio-security and preserving its pristine environment. Stimulate and guide investments in building and sustaining desired level of local foodproduction as part of the strategic food supply/availability system.Establish conducive environment for the promotion of sustainable management andresponsible practices in both sectors for the effective conservation and protection of the marine and land ecosystems.Lead budget preparation and resources for the departments.Oversees the state-owned enterprise (SOE), Authorities and agencies underthe portfolio: Seychelles Fishing Authority (SFA), Seychelles AgriculturalAgency (SAA), National Biosecurity Agency (NBA)

Entrepreneurship Development and Business Innovation was a department in the Ministry of Employment, Entrepreneurship Development and Business InnovationThe Portfolio's main objective is to create a conducive environment for business to grow and innovate. Looking at factors and challenges that MSMEs face and find solutions through consultations with the business community and other Government institutions. Prepare, plan and manage budget and resource of the department In charge of day-to-day management and administrationFormulates and implements the substantive work programme of the Office/ under his/her supervision, determining priorities, and effectively mobilizing and allocating resources for the completion of outputs and their timely delivery.Research and write policy and guidelines for the department relating to the subject matterGuide and lead the implementation of the strategic plans of the departmentAdvise the Minister on matters relating to the departmentOversees the management of activities undertaken by the Office, ensuring that programmed activities are carried out timely and co-ordinates work in the different areas within the Office, and with other stakeholders Oversees the preparation of reports for presentation to the MinisterOversees the recruitment of staff for Office Manages, guides, develops and trains staff under supervision to foster teamworkRepresents the department and the country at meetings, seminars and conferences locally and internationallyFocal point for international and bilateral organisations (COMESA/SADC/unido unesco and Indian Ocean Rim)

• Having direct reporting line with the regional office in South Africa and thus making sure that Barclays Seychelles is included in the regional plan.• Responsible for the revenue lines of the Bank therefore ensures that the Bank makes and efficiently collects the appropriate income. • Introducing new products and services particularly covering cash management and trade products to help boost the bottom line.• Work and leverage with regional teams in South Africa to developpe products that suits the local market.• Take initiatives to ensure that we reduce income leakage and reduce cost (system and manual) and streamlining of the processes (e.g. payments).• Work with Relationship Managers to develop and recommend transaction banking solutions to meet specific business objectives

• Day to day management of a high performing business unit • Managed and mentor a team of 7 individuals 3 RMs (Relationship Managers) 3 ARMs(Assistant Relationship Managers) and 1 support staff. • Together with each member of the team agrees on their specific performance and sales targets relating to their customer portfolio.• Project team leader for Project Ocean remediation. Being the main contact person for MI and coordinating with Barclays Shared Services, compliance and financial crime team in South Africa. • Participated in project committees which included top regional executives such as CEO of Barclays Africa Group Limited (BAGL).• Appointed and participated in the ELT and SLG (Extended Leadership Team and Senior Leadership Group). Working on and implemented initiatives relating to customer experience and Reward & recognition.• Driving key initiatives to reposition Barclays Offshore through the rebranding of International Business Banking. • Worked on banking solurions of high net worth customers.• Driving and development of new products such as the new foreign debit card lauched in 2016. • Reorienting the team towards deal making and cross selling products to existing customers through account planning and pipeline management. For example was able to successfully increase the take up of non-resident customers on electronic channels (e-statement and internet banking) by 60% through targeted e-advertising.• Increase income on new trade deals such as bank guarantee structured through Barclays Bank Mauritius.• Working with support functions (mainly operations and compliance) to streamline processes for example, in payment and account opening.

• Own the primary relationship with a portfolio of customers by being the main point of contact for banking needs.• Ensure the long-term sustainability of the portfolio by acquiring high networth clients through solution-based cross-selling and up-selling within portfolio.• Pro-actively driving cross functional teams, (including but not limited to product specialists) to find client solutions which are formalized in strategic proposals and presented to clients in accordance to the Customer Value Proposition (CVP). This is achieved through calls/visits with other stakeholders such as trade department and internet banking team.• Achieve customer satisfaction within the assigned portfolio through regular contacts and visits with customers as part of the agreed customer visitation and contact plan.• Project team leader for KAML remediation in 2012 (remediation of customer records).• Mentor and coach Realtionship Managers and assistants

• Develop and manage relationship of local and international service providers (CSPs) as customers and introducers of business to the bank. • Rebuild relationship and brand reputation through the management of introducers to regain the trust and confidence in the brand.• Create a pipeline of new business by working with the local CSPs and overseasintroducers to generate on-going referral business.• Utilize all customer visitation and calls to develop a better understanding of customer needs and through account planning establish sales targets.• Managing business relationship with local and international service providers. Prepare and implement strategies and marketing plan targeted to these customers.• Participated in major offshore conference (AOA-Asian Offshore Association) in Bangkok and Shanghai.

• Manage Tour operator accounts in specific markets- Africa, UAE and emerging markets (South America and online tour operators). Include managing relationships and accounts for major tour operators such as Emirates Holidays and Dnata (Dubai) and SeyUnique (South Africa). • Participated in major trade fairs in these markets ATM (Arabian travel Market) in Dubai, Indaba in South Africa.• Organises and trained travel agents and tour operators in these applicable markets through workshops and familiarisation trips.• Develop and implement marketing and business development strategies to grow the business in each specific market through advertising and promotion.• Selling products and services that company offers to international tour operators.• Maximise income of the company through contracting and negotiation of rates (hotels, transfers, excursions etc).• Work with other trade partners (hotels/restaurants/event organisers, and airlines) on behalf of the tour operators in negotiating rates.

• Responsible for destination marketing in specific markets- South Africa and South America. • Work with STMA’s regional offices in planning and implementing the marketing plan and manage the budget for each market. • Organise and participate in major trade fairs such as ATM (Arabian travel Market) in Dubai and Indaba in South Africa. • Planning and hosting tour operators and travel agents familiarisation trips in Seychelles.• Working closely with other stakeholders (hotels/restaurants/event organisers, DMCs and airlines) in to promote the destination and its various offerings, locally and internationally.