Pamela Ferris Email and Phone Number

Oversee daily operations for three marinasProcess payrollDetermine marketing strategies

All Human Resources responsibilities – including interviews, new hires, personnel reviews, terminations, wage garnishments, coordinate random and on-demand drug testing, implementing and updating policies and proceduresPrepare, review and process client invoicesHandled all A/R and collectionsPrepare, review and post bi-weekly payrollReview and compose correspondenceRespond to and resolve customer issues and complaintsCoordinate with IT for computer supportSupervise employeesAdvanced knowledge of Microsoft Word, Excel, Outlook, TimeMatters, BillingMatters, Timeslips and Abacus

All Human Resources responsibilities – including interviews, new hires, personnel reviews, terminations, coordinate random and on-demand drug testing, salary adjustments, and created an employee policies and procedures manualSupervise employees – 1 Manager, 35 field staff, 3 adminCoordinated all aspects of the owner’s travel, including airfare, hotel and car reservations24hr - Scheduling for in-home careCollected over $450,000 in past due revenueRespond to and resolve customer issues and complaintsCoordinate with IT to maintain and develop needed computer support and programsProgrammed all database information in TimeMattersTrain all employees in company provided computer programs: Microsoft Word, Excel (2007), Quickbooks, TimeMatters (legal database)Prepare, review and process client invoicesMaintain two company websitesPrepare, review and post bi-weekly payrollOversee Retirement PlanMarketing and Inside Sales to Attorneys, Trust Officers, and Physicians

Prepared and updated budget reports, forecasts, financial reports and other statistical data Processed employee status change forms/pay plans/new hire paperworkDesigned and implemented standard office and safety procedures manualHandled cost control, budgeting and billingWorkman’s comp claimsResponsible for processing payroll, A/P, A/R, collections and billingPrepared monthly sales tax reportsBank ReconciliationsBalanced and prepared all monthly financial statementsTrain all employees in company provided computer programs: Microsoft Word, Excel, Outlook and Sage software (construction application)

Coordinated and executed events and meetings with over 2000 attendeesCompile and ship trade show booth decorations, literature, and correspondenceAttend trade shows, coordinate and schedule booth coverageTrained 100 directors and local personnel in all new programsResearched and developed training manual Supervised sales, office staff of 10, and up to 50 volunteers Prepared and updated budget reports, forecasts, financial reports and other statistical dataResponsible for maintaining customer relationsCoordinated with Marketing to develop special promotions, new products, and marketing materialConducted all personnel reviews, terminations, and salary adjustmentsComposed and implemented the policies and procedures used for trainingResponsible for budgeting, cost control and inventory management