Delivering Strategic Solutions that Addresses Customer Needs & Drives Business Success.With 12+ years of experience rendering services in a financial and technical capacity, my skills in business analytics and project management have been perfected.I can propel businesses toward success by leveraging my skills and knowledge in quality assurance and background in record-keeping and client needs assessments. Additionally, due to my professional background, I have developed my analytical skills, allowing me to provide constructive feedback to leadership and team members, inspiring continuous process improvements.Furthermore, my interpersonal skills, including communication, relationship-building, and time management have been enhanced through my experiences, allowing me to excel at:Collaborating with implementation partners, account managers, payroll staff, and external partners for data gatheringCoordinating with clients, TPAs, financial advisors, payroll vendors, and team members to ensure delivery of needsResponding to customer queries and resolving technical issues through phone calls and support linesOverseeing financial transactions to ensure compliance with clients’ plan provisions, recording a 95% retention rateIf you need a driven professional with such qualifications, we should connect! Please leave me a message here on LinkedIn or via hoffy3838@gmail.com.Expertise: Project Management, Regulatory Compliance, Financial Business Analytics, Record-keeping, Quality Assurance, Client Needs Assessment, Client Service, Sales and Marketing, Creative Problem-Solving