Pamela Hunter Email & Phone Number

St. Louis, MO

• Transitioned processing, (of quarterly / yearly statements, certificates of coverage and mailing of requested forms), completing smooth on-time call center move and saving revenue.
• Responded to internal and external policy questions; processed account level changes including ownership, beneficiary, allocations, withdrawals and premium calculation, increasing customer satisfaction and retention.
• Awarded Center Stage performance recognition for delivering outstanding service.
• Created client complaint log regarding “friendliness” of incoming call menu options, informing managers of incidents and enabling corrective action.

• Administered email “blast” program, developing sales representatives’ fund knowledge and growing sales.
• Facilitated Educational Clinics for Corporate Concept Marketing, providing tools to increase sales.
• Oversaw Continuing Education Credits program, offering attendees CE credits while gaining necessary information to increase sales and concept knowledge.
• Compiled invoicing for services, resulting in timely mailing and receiving of payments.
• Assembled and mailed marketing materials, enabling representatives to professionally present products / concepts and services, increasing sales.
• Managed office and supported staff, delivering smooth, effective and efficient working environment.