Pamela Hunter Email & Phone Number

St. Louis, Mo

• Transitioned processing, (of quarterly / yearly statements, certificates of coverage and mailing of requested forms), completing smooth on-time call center move and saving revenue.• Responded to internal and external policy questions; processed account level changes including ownership, beneficiary, allocations, withdrawals and premium calculation, increasing customer satisfaction and retention. • Awarded Center Stage performance recognition for delivering outstanding service. • Created client complaint log regarding “friendliness” of incoming call menu options, informing managers of incidents and enabling corrective action.

• Administered email “blast” program, developing sales representatives’ fund knowledge and growing sales. • Facilitated Educational Clinics for Corporate Concept Marketing, providing tools to increase sales.• Oversaw Continuing Education Credits program, offering attendees CE credits while gaining necessary information to increase sales and concept knowledge.• Compiled invoicing for services, resulting in timely mailing and receiving of payments.• Assembled and mailed marketing materials, enabling representatives to professionally present products / concepts and services, increasing sales.• Managed office and supported staff, delivering smooth, effective and efficient working environment.