Pamela Jade Soderling Email & Phone Number

Remote

As an Appeals Specialist my specific role was to review and process UnitedHealthcare denials of medical claims for organ transplants. Some of my duties included the review and analysis of denials, submitting reconsiderations via UHC portal, submitting supporting documents (Appeal letters, lab reports, and test requisition forms, UHC genetic testing.

Remote

Fully remote customer support agent, proving services based on the client needs per project. Inbound and Outbound lead campaigns for Patient Engagement during Annual Enrollment Period of Medicare Health Insurance.

Bowling Green, Kentucky, United States

Provided front-line phone customer service to policyholders, beneficiaries, and other internal agents. Assist in determining eligibility, applying for coverage, enrolling, and managing insurance policies and status of coverage. Assisting members in reporting any household or life changes and redetermine eligibility. Developing and maintaining a solid.

Bowling Green, Kentucky, United States

In this role I was responsible for opening the surgery department in the morning at 5am. In this department we would handle patients arriving for either outpatient surgery, our Cardiac Cath Lab, or out Endo Clinic. Job details included taking patient demographic and financial information, verifying insurance, coordination of benefits, and maintaining.