• Own timely project delivery of projects by interfacing with cross-functional teams and using waterfall/agile methodologies to deliver completed projects and achieve successful client satisfaction scores• Oversee 5 to 20 simultaneous projects with onsite and offshore teams (web, design, proofreading, content) via project status checks, negotiating timelines, managing change, and mitigating project-related issues and risks • Liaise within a team of over 10 leads and delivery associates to execute project success in deliverables such as websites, RTE, prints, videos, iCVAs, and social media assets (Instagram, Facebook)

• Collaborated with 3 brand teams in addressing client needs by weekly monitoring of asset statuses, tracking internal deliverables, and prioritizing client satisfaction on projects via Trello, Excel, and SC Connect (internal CRM program)• Engaged senior management from 3 brand teams by monitoring day-to-day project health and ensured work progressed within expected project timelines• Assisted Scrum Master and Client Services Lead in biweekly project governance sessions to manage change and address risks/issues in the workstream

• Assisted 2 account teams (onsite and offshore) in driving sales for 3 clients by designing solutions to address their business needs through defining account plans, creating project timelines and project portfolios• Improved 4 account managers’ utilization of the internal customer relationship management software by executing 2-4 ideas monthly to initiate system familiarization of users and exercise process improvements• Supported 2 account teams by creating action plans and tracking the progress of projects statues to hold internal leads accountable daily for the timely completion of deliverables

• Lead 25-30 students through coaching and workshops to develop their academic portfolios and prepare for college interviews and applications• Generated a 40% increase in SAT scores, college acceptance rates, and basic financial literacy for underprivileged high school students by leveraging a college preparatory approach• Increased facilitator engagement by 50% by developing strong relationships with students via weekly check-ins and engaging in academic and career mentoring sessions

• Conducted first-time market intelligence analyses of target accounts list through primary research on 20 digital therapeutic businesses in the FDA approval trajectory and medical device regulations• Developed weekly status reports to identify potential issues of clients and assisted account manager in building proposals