• Identifying and forging partnerships and tapping into existing alliance partnerships for growth.• Effectively manage all aspects of the client relationship including contracts, pricing, profitability, internal client reviews, and people management.• Identify future leaders and foster their growth.● Partner with client on project delivery and resource planning.

• Focus on continuous improvement.• Facilitate Agile meetings including daily stand-ups, sprint planning, and retrospectives.• Facilitate the removal of obstacles / roadblocks for the Agile Team• Facilitate early and often communication, collaboration, and cooperation.• Focused on team health that included watching for burnouts, team harmony and individual conflicts.• Establish capacity allocation for each team based on past matrix, holidays and team vacation plans.

• Coordinates project delivery by facilitating design reviews and walk-through to communicate systems designs and validate proposed solutions. • Write, analyze, document, and communicate business requirements as well translate them into more detailed user stories and/or use cases, and other functional requirements documents such as process flows, screen mock-ups, gap analysis, business design scenarios• Work closely with the program managers, project manager, and developer lead• Create documents and other artifacts to promote sustainable knowledge management within the organization.

• Primary liaison between IT, and business partners for all web and customer communication activities• Write, analyze, document, and communicate business requirements as well translate them into more detailed user stories and/or use cases, and other functional requirements documents such as process flows, screen mock-ups, gap analysis, business design scenarios• Plan, oversee and conduct testing for web and customer communication including show and tells and UAT• Create roles and responsibilities, process approval process flows and project road mapping as needed• Create documents and other artifacts to promote sustainable knowledge management within the organization• Work closely with the program managers, project manager, developer lead and business lead

Contract at IGS Energy

Contract: Ohio Department of Transportation (ODOT)• Work with business units and other stakeholders to gather requirements by interviewing subject exports and leading requirement gathering sessions• Write, analyze, document, and communicate business requirements as well translate them into more detailed user stories and/or use cases, and other functional requirements documents such as process flows, screen mock-ups, gap analysis • Create documents and other artifacts to promote sustainable knowledge management within the organization.• Work closely with the program manager, project manager and business lead

Project Overview: Sugar CRM ImplementationWorked on a team of 10 onshore and offshore counterparts to implement Sugar CRM. • Participated in the high level “As-Is, To-Be” sessions to map the implementation and functionality of Sugar CRM.• Translated requirements from the business units to the Development team.• Elicited, gathered, and validated functionality requirements from multiple business units regarding CRM features• Business Admin for North America and Latin America.• Subject matter expert• Primary point of contact for consultants• Worked within Visio to develop workflow and process maps.• Gathered requirements face-to-face, via Skype for Business sessions, over the phone and through email.• Provided testing and support as features were developed and implemented from UAT into production. • Lead trainer for deployment and continuous training• Develop key reports and dashlets• Develop global standards, rules and procedures• Coordinated and implemented all the data migration from various systems Tools: JIRA, Confluence, Visio, Slack,Methodologies: Agile/ScrumAdditional Responsibilities: • Lead projects that help improve division profitability and performance • Assist 35 + account managers with their customers and profitability daily• Assist in meeting division strategic initiatives and growth strategies • Data cleanup on accounts and hierarchies• Monthly reporting to Directors, VPs and account manager• Train account managers and other co-workers on systems and new roll out initiatives

• Maintained strict compliance with legal and regulatory requirements by evaluating customer contract and bid requirements as well as escalates exceptions, in collaboration with proper departments• Work closely with sellers, network, and market analysts regarding bids, current costs, future costs, market demands, and company goals• Ensure that customer needs are met by collaborating with Customer Service and Network teams• Preside over training for new associates regarding systems, processes, and policies as well as for internal customers regarding intermodal logistics, processes, and customer service techniques• Handle customer specific pricing needs, capacity commitments, and regulations for major railroads• Decreased errors and time by coordinating with the IT in creating comprehensive report regarding the pricing system

2006-2009- PRICING COORDINATOR 2009-2010-PRICING ANALYST2010-2014-SENIOR PRICING ANALYSTSAP Overview:• BW report writing, training and continuous improvement• External Price support Subject Expert• Data migration from Prism to SAP • Data Validation for system launch• Tested, trained and implemented SAP, BW, Vendavo and Salesforce• Part of the team to migrate a acquisition from their system to SAP• Share SAP related dutiesProject Overview: Vendavo/ SalesForce /BW /SAPWorked with the team with final testing, implementation and deployment• Provided UAT as features were developed and implemented. • Trained fellow associates on all systems• Merged acquisitions onto all systems • Continuous upgrade and training• Spearheaded the team regarding format and design, and was the IT main contact for the testing, and implantation of the new pricing system within Salesforce Tools: VisioAdditional Responsibilities: • Analyzed product pricing and profitability, distributor’s needs, as well as import and export for the Performance Material Division, in coordination with sellers and product industry managers from various states and countries• Updated and maintained direct and contract customers’ prices and price lists• Supported distribution customers by maintaining record for prices, issuing price supports for warehouse pricing• Provided acute oversight toward the implementation of price increases for the Composite Polymers Division for direct distributors including lists of customer detail pricing and price supports for Canada and the USA• Facilitated training for new seller on various types of pricing, price supports, Salesforce, and business warehouse pricing reports• Streamlined the distributor price support process, which boosted efficiency while decreasing the response times efficiencies gained include easier visibility for product management, daily maintenance, and when time came issue monthly price supports.

Provided assistance to clients regarding their banking collection such as updating bank account information, debit accounts for payments, and active online accounts.Facilitated training for new associates on phone courtesy; supervised in handling customer concerns effectively and in timely manner; assisted to utilize computer systems. Handled approximately 60 calls per day to identify and resolve clients concerns; analyzed customer requests and conducted follow-up.