**Passionate about the customer experience and entrepreneurship**Broad understanding in customer success in areas such as logistics, financial services and manufacturing.Adoption of commercial strategies such as marketing, customer service and sales.Data management to generate business strategies to increase long-term relationships and business growth.
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Customer Experience ManagerGerdau CorsaMexico City, Mexico
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Customer Experience ManagerGerdau Corsa Apr 2024 - PresentMexico City, Mexico -
Customer Experience ManagerPrincipal México Jan 2023 - Mar 2024Mexico City Metropolitan Area -
Customer Success & Onboarding ManagerTip México May 2022 - Sep 2022México -
Customer Success ManagerZettle By Paypal Mar 2020 - May 2022Polanco- Direct contact with all internal departments to improve the customer journey.-Management Account in order to improve the customer’s life cycle -
Customer Retention SpecialistZettle By Paypal Aug 2018 - Mar 2020San Jose Insurgentes, Mexico City, Mexico- Commercial strategies mix and Project Management in order to increase the customer retention (Customer segmentation, Loyalty programs, X-selling campaigns, promotions, discounts, benchmarking, NPS analysis, etc.)- Data analysis and BI programs management to understand customer´s behaviors, tendencies, needs & opportunity areas.- Direct contact with all internal departments to improve the customer journey.
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Continuos Improvement Process Supervisor & Master Data Steward Middle AmericaMaersk Line Jan 2017 - Jul 2018México- Supervision for Mexico local office and C4 (Guatemala, Honduras, Salvador, Nicaragua)- KPI´s creation and constant follow up for the customer service area in order to improve the quality and the efficiency on their processes- Management & analysis of the NPS of the company in order to propose solutions.- Learning of new tools from the HQ office to train and make the cascade for the service agents in Middle America.- Usage of Power BI to improve the experience and visibility… Show more - Supervision for Mexico local office and C4 (Guatemala, Honduras, Salvador, Nicaragua)- KPI´s creation and constant follow up for the customer service area in order to improve the quality and the efficiency on their processes- Management & analysis of the NPS of the company in order to propose solutions.- Learning of new tools from the HQ office to train and make the cascade for the service agents in Middle America.- Usage of Power BI to improve the experience and visibility for the KPIs- Management of the whole customer's database for Middle America to create solutions to improve the invoicing, avoid duplicates and facilitate the internal processes.- Approvals for the new customers regarding the Master Data base Show less -
Customer Care SpecialistA.P. Moller - Maersk Aug 2015 - Jan 2017Ciudad De México- Direct contact with the assigned customer portfolio - Tracking E2E for shippings (Import & Export)- Follow up with internal areas: Intermodal, ports, customs, train, sales, and the team located in Manila and India to coordinate every shipping
Ilse R. Skills
Ilse R. Education Details
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Estrategias Comerciales -
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Relaciones Internacionales Y Negocios
Frequently Asked Questions about Ilse R.
What company does Ilse R. work for?
Ilse R. works for Gerdau Corsa
What is Ilse R.'s role at the current company?
Ilse R.'s current role is Customer Experience Manager.
What schools did Ilse R. attend?
Ilse R. attended Universidad Panamericana, Universidad Nacional Autónoma De México, Universidad Nacional Autónoma De México.
What are some of Ilse R.'s interests?
Ilse R. has interest in Economic Empowerment, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is Ilse R. known for?
Ilse R. has skills like Microsoft Office, Desarrollo Empresarial, Liderazgo, Ventas, Mercadotecnia, Desarrollo De Proyectos, Desarrollo De Productos, Desarrollo De Marca, Desarrollo De Negocios Internacionales, Mejora De Procesos De Negocio, Servicios De Idiomas, Comercio Internacional.
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Ilse Ogushi R.
Oxxo Supply Chain: Distribution Productivity | Mechanical Engineer + Mba&Finance | Supply Chain Strategic Project Management | Business+Process+Sc Development | 3Pl Solutions Design | Logistics | E2E Sc AnalyticsMonterrey, Nle
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