• Reconcile sales orders vs purchase orders to ensure accuracy of products being ordered• Contact vendors to report discrepancies of orders and request corrections and re-acknowledgment to include corrections• Follow up with vendors to ensure that they are making corrections. Re-check to ensure corrections were made• Log and capture information for acknowledgments into spreadsheet using Excel• Enter information from sales orders into purchase orders using QuickBooks• Assist with design for customers for their outdoor living space• Create story boards using Publisher• Create invoices and quotes for customers using QuickBooks• Create purchase orders using QuickBooks• Responsible for placing warranty claims. Take photos of damaged products, compile product information, report damage to vendor and request resolution• Track and follow up on resolution• Open trouble ticket using Zoho, close ticket once issue is resolved• Perform outside sales to potential customers such as wineries, breweries and hotels (brought in largest and second largest sales and recurring accounts company has had to date) and many other recurring accounts • Assist customers entering store

• Created proposals and invoices for clients.• Processed accounts payable and accounts receivable.• Coordinated appointments and job scheduling with customers and subcontractors.• Ordered roofing material and scheduled deliveries and tear offs for jobs.• Ordered building permits and inspections.• Extensive communication and customer service with sub-contractors, clients and employees.• Monitored and maintained office supply inventory.• Processed payroll using ADP.• Created and maintained filing system, ensured that filing systems were kept current.• Managed correspondence.• Prepared for workers compensation audits and processed payments.• Obtained insurance such as general liability, employee health and workers compensation.• Ran errands for and attended to professional and some personal needs of owner.• Designed, developed, wrote content for and maintained website using MOTO CMS software.• Performed bookkeeping tasks and managed finances using QuickBooks.• Performed human resources duties in a confidential and professional manner.

• Assisted with staging and decorating of homes for real estate agents to place homes on the market for sale.

• Worked in classrooms K-8 helping students with various needs.• Art in Action; presented art work to students and encouraged discussion, demonstrated to and assisted students with creating artwork similar to artist’s rendering using various mediums.• Graded papers and checked in homework for teachers.• Assisted in organizing events such as class parties and field trips.

• Merchandised in a direct sales environment.• Recruited and trained independent sales consultants, held monthly sales and training meetings with sales consultants.• Scheduled and performed sales presentations to customers.• Responsible for extensive customer service, processed customer orders using Pampered Partner Software.• Extensive experience in communicating with, and retaining of, customers. • Professional achievements include top 20 in sales in the nation, multiple awards for top sales including trips to Rome, Cancun, Disney World and Chicago.

• Prepared and revised patent documentation to be sent to U.S. Patent and Trademark Office.• Drafted and revised correspondence to clients.

• Responsible for the migration of software code from development through the implementation cycle, utilized C1/Endeavor, TSO, ISPF, File Aid and Comparex utilities.• Interfaced extensively with Development and Quality Assurance staff to coordinate implementation of software, electronically copied various software applications and distributed to Member Services Representatives.

• Performed administrative duties.• Supported one department head, three directors as well as 50 staff members.• Created monthly reports using Excel.• Maintained various reports for departmental use.• Managed and scheduled department head and director calendars.• Arranged and coordinated meetings and interviews.• Processed performance appraisals in a confidential, discrete and professional manner.• Worked with facilities department to onboard new employees, including but not limited to desk set up, telephone equipment set up and computer set up.• Coordinated domestic and international travel arrangement.• Stocked and ordered supplies.• Created purchase requisitions for PC and software procurement. Ensured that deliveries of equipment were complete and accurate.• Maintained several departmental records using Word for Windows and Excel.• Planned and managed all aspects of various events for department, such as hiring talent for entertainment, hired caterers, planned menus and researched and procured venues for events.

• Performed administrative duties.• Determined classification of incoming correspondence.• Performed data entry including due dates and new file information for database and updated law library.