Pamela Smith Email and Phone Number

Most companies understand the value of having something in place to deal with everyday life anxieties for their employees who are the front line of their company. Although business needs are important, as Specialists, we provide options. We provide tools and systems to help employees with everyday life, from the trivial to the traumatic with our “State-Of-The-Art” Apps. In turn, they receive what is needed for themselves and their families. In addition to this, we provide access when they need help or consultations for any matter. This way it decreases distractions and drives morale up while increasing productivity NOW instead of later. This gives you more value and the ability to attract TOP talent. This affects the bottom line in a positive way and is a Win! Win! for all.

The main focus is on ensuring the business runs smoothly on a daily basis. Managing supervisors to stay on task and ensure employees have what they need to give their best each day to be successful. The Liaison between the client and the company so building great long-lasting relationships is key. Communicate with the client in order to exceed their metrics and expectations. Daily communication with training and education departments to ensure we hit targets sooner rather than later. As an Operations Manager, I lead a team of 20+ Supervisors with the daily support of the associates on the production floor. This included supervising team performance, interviewing, hiring, and coaching new team members, ensuring sales accounts are staffed, and conducting regular account reviews to reallocate resources. Quality was important but we serviced other markets that required an increase in call time. Patience, empathy & a willingness to assist with first-call resolution as the goal. Historically we promote our supervisors internally, but our rapid growth and expansion created an opportunity for a highly driven leader to join the company. In my leadership role, I was responsible for our clients opening 18 sites in order to do business with us.Operations Manager 10/2013 to 2/2018Team Lead 06/2013 to 10/2013 Internal PromotionTraining Supervisor 01/2011 to 06/2013 Internal PromotionTrainer 12/2010 to 01/2011 Internal PromotionAssociate 08/2010 to 12/2010 Internal Promotion

Property Investing, Relocation Services for client needs. Liaison for programs such as Women of Domestic Violence and Veteran organizations to help relocate them to one of our properties. Our firm works with other organizations so we always have a need for Mortgage Brokers, Insurance Professionals, Debt Relief Specialists, as well as other kinds of professionals and organizations to assist with our mission and for the benefit of our clients