Pamela Thacker Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

As an IT director at the largest public college in Philadelphia (NTIA-grant-funded role), I was charged with facilitating the Connecting Minority Communities Pilot Program, expanding digital equity to underserved communities by creating a wireless network in West Philadelphia with fixed wireless technology and donating laptops and desktop computers to community members and students. Also, as project lead for the IT department, I led the implementation of updates, enhancements, and module integration to the existing ERP.DELIVERED RESULTS INCLUDE:✔ Executed sharp budget balancing ability, achieving $650K in college digital equity program cost savings; increased operational efficiency of program by 15% by implementing structural changes accomplishing budget and timing goals. ✔ Enhanced service delivery and reporting capabilities across the IT Department by spearheading the adoption of project management technologies, including ServiceNow, Smartsheet, Figma, and Trello.✔ Created 30% cost savings YOY and enhanced students’ educational experience by partnering with a refurbished laptop company to launch a new laptop loaner program.✔ Selected to serve as member of the Digital Equity Alliance of Philadelphia with the mayor’s office, working closely with city and state officials on current and future digital and funding opportunities.✔ Improved efficiency, promotion, and exposure of grant initiatives by creating and implementing effective workflow diagrams and leading initiatives with marketing to create content and websites.

Calgary, Alberta, Ca

As senior director of project management for Critical Mass—an international, full-service digital marketing and technology company, I led and oversaw an 80-member cross-functional team, worked closely with the C-suite on client pitching and monthly reporting, and collaborated strategically with teams to successfully provide end-to-end website and application development, including for Citibank. DELIVERED RESULTS INCLUDE:✔ Wrote and negotiated contracts as well as executed and oversaw digital projects for a $20M portfolio of accounts, including Apple, McKinsey, US Army, Citibank, Marriott, Norwegian Cruise Line, and Dwellify, enhancing clients’ next-gen technology. ✔ Developed and implemented new operational budget tracking, improving accuracy from being within 10% to within 1% of forecasted accruals. ✔ Increased shared learning across teams by creating a database of useful commonalities between various projects, reducing response time to RFPs and change requests by 25%. ✔ Spearheaded and standardized new process enabling developers to build web and mobile applications at notably increased speed as well as facilitated workshops enhancing product innovation, increasing client satisfaction.✔ Successfully retained company culture through rapid agency growth and team expansion.

Brooklyn, Ny, Us

As project manager for Huge, I led large-scale, strategic digital and design projects (e.g. API integrations, content strategy, UX/UI, and website development) for clients including Google, Walmart, and American Express. DELIVERED RESULTS INCLUDE:✔ Led redefining of American Express product offerings by working closely with legal, compliance, and marketing, aligning offerings with client needs and thereby increasing customer satisfaction. ✔ Successfully optimized SEO of and launched monthly content and development updates for ThinkWithGoogle.com.✔ Launched bluebird.com—a new Walmart credit card digital presence—and worked strategically with the Google Maps team to expand and launch Google Local Guides (maps.google.com/localguides).

New York, Us

As e-commerce project manager at Ralph Lauren, I oversaw creative production and development for Ralph Lauren’s e-commerce launch in Japan, Korea, and the Middle East while managing a $3.6M budget. DELIVERED RESULTS INCLUDE:✔ Decreased translation costs by 5% by implementing new processes reducing redundancies.✔ Production of Ralph Lauren e-commerce sites in Japan and Korea accounted for 10% of total online revenue.

New York, Ny, Us

I played a significant role in creating OpenSky’s startup business model and in defining requirements for initial site launch of this unique e-commerce platform for influencers to sell products. I conducted sales and revenue forecasting and managed online retail merchandising across hundreds of brands. Additionally, I developed decks and proposals to acquire new partners and negotiated wholesale prices and exclusivity deals internationally. DELIVERED RESULTS INCLUDE:✔ Increased sales by 30% in Y1 by optimizing pricing and spearheading successful product marketing.✔ Established a dropship model with wholesalers (cutting-edge idea for e-commerce at that time). ✔ Successfully assisted CEO in acquiring three rounds of $10M funding.✔ Forged successful partnerships with major brands including Martha Stewart, Time Out NY, and Bobby Flay.