Pamela Tholan Email & Phone Number

Philadelphia, Pennsylvania, United States

Support projects for LINCS, XPE, ZETA, Careers Site and GTO Site. Develop, implement and track project plans. Mitigate risk by ensuring issues are recognized and addressed accordingly. Serve as liaison between Business partners and Development teams. Provide status updates utilizing Smartsheet.UI/UX Design (during my current role as a PM II):XPE Wizard (Chat-GPT) - designed Chat-GPT widget, response page that included cited sources and feedback sections and brand specific loaderDescartes Search Filter - designed search filter to allow for further refinement of NPS resultsmyExpense Redesign - redesigned experience around submitting expense reports including dashboard and improved form entryComcastNow Chat-GPT - designed Chat-GPT feature with response, cited sources and feedback sections. Designed brand specific loaderAskHRSS Chat-GPT - designed Chat-GPT feature for admins to use in answering employee questions. Included copy/paste feature to simplify process as well as cited sources and feedback sectionsSearch Comcast - cleaned up design for web and created mobile design. Designed Chat-GPT feature with cited sources and feedback sections as well as a custom loaderXPE Site Redesign - redesigned login and landing pages to improve employee experience when looking for product and pricing informationZETA Componentry - ensure consistency is maintained across the CMS when new design elements are introduced

Philadelphia, Pennsylvania, United States

Support MyCovidScreen and RTO projects. Develop, implement and track project plans. Mitigate risk by ensuring issues are recognized and addressed accordingly. Develop and execute detailed Sprint cadence to ensure Business objectives are met. Serve as liaison between Business and Salesforce Development Team. Manage and prioritize backlog in Rally and Aha. Submit code releases in JIRA and IOP. Provide status updates utilizing internal platform, OneStatus. Provide Executive Leadership weekly RTO technology status. Member of PM Guild.

Serves as the primary contact and liaison between the Client, Client Services and Systems. Develops and executes overall project plans, ensuring that all Client objectives are met. Ensures all aspects of the system development and quality assurances processes are executed and completed.

Horsham

Oversee purchasing at all sites throughout United States and globally. Write purchase requests, request vendor quotes, and issue purchase orders to vendors. Utilizing SAP, update and maintain records of available items. Maintain relationship with SAP business support partners. Troubleshoot SAP issues and escalate to outside support partners when needed. Perform administrator function for Kronos timekeeping system including user and system maintenance for payroll, verify accounts payable for vendor management and various other invoices. Configure SAP and input master data for purchasing systems. Train employees on usage of SAP.  Led implementation of SAP for purchasing systems at sites across entire United States and globally.

Provided help desk support. Resolved help desk tickets, delegating as needed. Responded to incoming telephone calls. Created and maintained account records utilizing Active Directory. Performed administrator tasks for Qfiniti systems call-recording program including user maintenance, recording schedule set-up, creation and correction of scorecard data, and troubleshooting. Responsible for purchasing. Oversaw completion of help desk tickets submitted through email and BMC Service Desk Express from five Telerx sites. Oversaw purchasing function for systems department’s five Telerx sites.

Provided facilities support providing assistance to facilities director, in addition to serving in corporate receptionist function handling WinPak and procurement duties. Coordinated schedules for meetings and reservation of conference rooms. Arranged scheduling for facility maintenance and repairs. Served as secretary of corporate safety committee. Oversaw coordination of company events and management of facilities group help desk tickets. Supported facilities group comprised of five Telerx sites.

Handled incoming telephone calls. Assisted visitors and clients by directing them to appropriate conference rooms. Oversaw mail handling and managed onsite mailboxes. Forwarded inter-office mail to other Telerx sites via UPS. Received and distributed FOBs. Utilized WIN-PAK building access system. Provide project support to finance, human resource, and procurement departments. Handled purchasing for facilities teams, utilizing Microsoft Dynamics. Oversaw all purchasing for facilities teams comprised of five Telerx sites.

Oversaw support for Hershey’s Chocolate customer service operations and served on Hershey leadership team. Ensured compliance with Hershey quality assurance standards for email and telephone communications with customers. Monitored customer service representative phone calls and provided feedback. Resolved issues in escalated telephone calls.

Certificate, Full Stack Web Development

6 month Coding Bootcamp for Full Stack Web Development. Technologies learned: HTML, CSS, Javascript, JQuery, NodeJS, ReactJS, Bootstrap.

Associate'S Degree, Graphic Design

Photography

Majored in Photography and minored in Film