Pamela Thomas Email and Phone Number

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their planServe as internal resource in the clinic on insurance questions for providers and staffAssist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs

Assisted in management of daily operations for in person clinics supporting approximately 100 patients a day. Identified areas of opportunities to improve clinical practices and developed strategies Decreasing patients wait time ○ Improving patients showrate Prioritizing patients requests for referrals, medication refills, speciality visits and appointments Structure and facilitate service and clinical team huddles Own facilities management to keep the center safe, clean, and functional Uploading documents into electronic medical record platform

Develop, implement, and execute an effective sales strategy to achieve patient acquisition targets.Deliver the highest level of sales and customer service to our prospects, patients and community partners.Nurture prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking.Capture and record customer information and sales activity data into customer relationship management (CRM) systems and appropriate business systems.

Establish and maintain liaison with public service agencies, organizations and schools Responsible for preparing documentation on potential students and review with DOL and center as applicableCoordinate outreach assistance activities with the community agencies such as the department of public welfare and school districts. Assist in community relations activities Participate in student employability program and activities

Handle the tasks of developing methods to prepare secondary students for transition to adulthood Responsible for updating required support of students related to transition related activities to supervisor Perform the tasks of assisting students in selecting appropriate jobs and vocational activities post-high school Handle responsibilities of providing transitional opportunities based on the skills and needs of students Coordinate with transition planning, site visits, training, and methods for record transferring with the staff

Responsible for providing a range of home-based services beginning with a comprehensive assessment to identify family strengths, resources and needs.Assist in developing a mutually service plan between social worker and family which identifies goals and strategies for achieving them.Make referrals to parent training and education resources that address appropriate discipline, parenting skills and child development.Advocacy, if necessary, to help the family obtain the services they need.Assist in providing education and training that focus on communication, household management, budgeting, finding and keeping a job, consumer awareness, personal care and other practical skills.